From MeriTalk:
The Social Security Administration (SSA) believes agentic artificial intelligence (AI) is ready for mission use, but agencies will only realize its potential if they pair the technology with rigorous governance, continuous testing, and modernized data infrastructure, the agency’s chief AI officer said on June 26.
Speaking at ACT-IAC’s AI Forum, Brian Peltier, SSA’s head of technology, customer data, and AI and chief AI officer, said the agency is approaching a fundamental shift in how it delivers services as AI capabilities mature alongside years of technology modernization.
“We’re on the cusp of really changing the way we operate, how we work, and how we service our customers,” Peltier said.
Agentic AI is ready to support agency missions not only because the technology has advanced, but also because agencies have spent years modernizing their underlying systems, Peltier said. Even so, he cautioned that successful deployment depends on governance, security, and operational safeguards. …
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