From a press release:
The Social Security Administration (SSA) is announcing that over 100 million Americans have created personal my Social Security accounts. This marks a major milestone in the agency’s digital-first transformation to increase accessibility, expand service, and improve the overall customer experience for the public. …
My firm has recently started receiving calls from clients informing us that their My SSA account is showing that work on their case pending at the initial or reconsideration level is 31% or 90% or some other percentage complete. This is nuts. The work at DDS doesn't translate into percentages like this. Where are they coming up with these numbers? Is there any point other than to try to get the claimants to hold off a little longer before they call to ask what's going on with their cases? If so, I don't think this is going to help for long. What are they going to do about claimants whose cases have supposedly been pending at "31% complete" for six months?
