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More On Charlotte Observer Article

The article in today's Charlotte Observer concerning backlogs in the Charlotte, NC hearing office may not be the only article along these lines to expect. The Charlotte Observer article indicates that the reporter collected data on individual Administrative Law Judge (ALJ) productivity (and I know that he collected information on ALJ reversal rates as well) from all of Social Security's hearing offices in the Carolinas (and by the way, as a North Carolinian, let me make it clear that there is no geographic entity which may properly be referred to as "Carolina" -- the reference should always be to the Carolinas). The Charlotte Observer is part of the McClatchy chain of newspapers. McClatchy also owns newspapers in Raleigh, NC, Rock Hill, SC, Columbia, SC, Myrtle Beach, SC, Beaufort, SC and Bluffton, SC. There may well be a series of articles in these other newspapers having to do with productivity and reversal rates of ALJs in the other hearing offices in the Carolinas.

Rochester Editorial

From an editorial in the Rochester Democrat and Chronicle:

One million people by 2010. That's the estimated backlog of pending cases for Social Security Disability Insurance benefits.

To handle that increase, due largely in part to the aging of baby boomers, the approval and appeals process must be altered.

The Social Security Administration is making an effort to screen and prioritize cases that are or will be 1,000 days old by the end of September.

That's a start. But those are just bare minimums. Implementing those things won't be enough to address the growing backlog, currently at 745,000 cases.

Michael Astrue, SSA commissioner, blames understaffing and an increase in claims. While not much can be done to decrease the number of claims as boomers age, an increase in staffing should be a top priority. Congress, which has provided an annual average of $150 million less to SSA than President Bush has requested since 2001, needs to ease the strain on the system. ...

Change is needed immediately. Congress and SSA officials must act or the future of the country's disabled population will grow even bleaker.

Why is it that "the appeals process must be altered?" Why not just give the agency adequate resources? Social Security's backlogs seem to produce a knee jerk response of a desire to alter or reform the process. However, Social Security is suffering from an overdose of alterations and reform that well meaning people proposed as a means to avoid the need for additional resources. These schemes have only had a negative effect upon productivity while wasting valuable resources and time. Social Security will never alter or reform its way out of this hole. People who ask for alterations or reform in the process are part of the problem. Talk of reform is merely a distraction.

Charlotte Observer On Hearing Backlogs

Some excerpts from an article in the Charlotte Observer (see also a sidebar piece giving a history of how the article came to be written and a touching multimedia story):

Nearly all American workers pay the federal government for insurance in case they get too sick to keep a job. But thousands of disabled workers wait longer for help in the Charlotte region than almost anywhere else in the nation. ...

In one case, a Gastonia man took his own life.

David "Joey" McKee, 21, couldn't afford medicine to treat his manic depression and waited two years to learn whether he qualified for disability. In March, he jumped from an overpass into traffic on Interstate 85 near Kings Mountain. ...

The Carolinas have about 48,500 pending disability cases, including 8,704 in the Charlotte region. Waits at Charlotte's Disability Adjudication and Hearing Office rank among the longest nationwide, 125 out of 141 offices, a recent national report says. ...

Charlotte judge Duncan Frye said judges in his office work "exceptionally hard" to reduce wait times but do not have enough support staff to collect applicants' medical records and prepare cases for hearings. Budget constraints have left the disability court with vacancies, said Frye, who is also executive vice president of the Association of Administrative Law Judges, which represents disability judges nationwide. ...

Through interviews, documents and the results of a Freedom of Information Act request, the Observer found:

• Charlotte judges, on average, decided fewer cases than judges in other offices in the Carolinas: 375 cases per judge last year, compared with a combined average of 427 at offices in Greensboro, Raleigh, Columbia, Charleston and Greenville, S.C.

• At any given time, half of the six courtrooms at the Charlotte hearing office are not in use. The Observer spent about 40 hours monitoring the office this month.

Around 3 p.m. on a Friday, an office worker observed an empty waiting area when an applicant failed to show up. She said to no one in particular, "We might as well go home." The office closes at 4:30, but lawyers for applicants say hearings are rarely scheduled after 3 p.m. Judge Dennis Dugan issued 188 rulings last year, the fewest among judges in the Charlotte office. Frye, Kevin Foley, Ronald Osborn and Robert Egan also issued fewer than 400 decisions. Saul Nathanson issued the most with 484.

Work Incentives Touted

Some excerpts from the Contra Costa Times:

Oakland resident Bernadette Nicholson was a law student when she was diagnosed with multiple sclerosis in 1972. Despite her growing incapacity, she pursued a career in law until she could no longer work. Last year, she launched Write Touch, a greeting card publisher, from her home. ...

She jumped in without a net. She was willing to take the gamble without knowing -- as so many others are also unaware -- that the Social Security Administration has programs to help people with disabilities transition into self-employment without risking benefits and insurance. ...

Plan for Achieving Self-Support, PASS, is a federal program allowing recipients of SSI and SSDI to set aside money to achieve certain work goals. Under SSI, any outside income reduces your benefit. But if you qualify for PASS, Social Security will not count that new income against your monthly benefit.

My experience is that PASS is almost worthless because of multiple restrictions on how it can be used and because Social Security cannot make PASS decisions on a timely basis. Social Security employees seem almost rightened of approving a PASS application. There seems to be much sentiment at Social Security that if you can even think about working, you should not be on Social Security disability benefits and any statutes or regulations suggesting otherwise must be interpreted against the claimant or ignored.

Results Of Last Week's Unscientific Poll

New "no-match" rules require that employers must fire workers when they are unable to resolve discrepancies between the name under which they have been working and the Social Security number under which they have been working. What effect do you expect this change to have upon Social Security field office workloads?

Little effect (4)	8%
Mild increase (3)	6%
Moderate increase (7)	14%
Significant increase (20)	39%
Dramatic increase (17)	33%

Total Votes: 51

Rochester Democrat And Chronicle On Backlogs

From the Rochester Democrat and Chronicle:

John Johnson left the U.S. Army with such physical and mental scars, the U.S. Department of Veterans Affairs rated him 100 percent disabled in 2003.

But it took nearly four years for the Persian Gulf War veteran from Rochester to win approval for and finally receive Social Security Disability Insurance benefits. ...

"The process is horrifying," said Johnson, whose SSDI benefits started last month. ...

As of the end of July, 14,707 cases were waiting for an appeals hearing at the Buffalo office. Close to 8,000 had been pending for more than a year. There are currently 13 judges working out of the Buffalo office. Social Security Administration spokesman John Shallman says that an additional administrative law judge should be added there in October.

Backlogs In Kansas

Some excerpts from the Lawrence Journal-World:

While waiting for his Social Security disability claim to be processed, Mark Reser’s children went without Christmas.

Debra Shirar — a one-time homeowner — has whittled her belongings down to $200 worth of clothes, family photos and a few pieces of antique furniture. She moved in with a friend. ...

Judge Frank Cristaudo, SSA chief administrative law judge, says the agency knows the backlogs are a problem.

“We are not satisfied with how long it does take to issue a hearing decision, but it is based on the fact that we just don’t have enough judges and staff to handle the receipts we have received over the last number of years,” Cristaudo said. ...

Kansas had an accuracy rate that was greater than 95 percent in dealing with the initial claims.

“On the front end, we do really well,” SRS spokeswoman Abbie Hodgson said.