From a press release issued by the American Federation of Government Employees (AFGE), the union that represents most Social Security employees:
AFGE, Social Security Works and the Alliance for Retired Americans on Thursday submitted half a million signatures of people who demand that Social Security offices remain open in local communities across the country. In total, four rallies took place across the country in Columbus, Ohio, New York, Oakland, Calif. and Washington, D.C. ...
“Many people who rely on Social Security are the least likely to have knowledge, ability, and resources to use the Internet services,” AFGE Council 220 President Witold Skwierczynski told the crowd. “Moreover, 95 percent of people who’ve filed for benefits online have to be re-contacted because of missing information. People need experts to guide them.”
Skwierczynski added than 70,000 My SSA accounts have been subject to some kind of fraud as people fall victim to identity theft. SSA is aware of the problem but chooses to play it down. Alliance for Retired Americans Rich Fiesta said it’s outrageous that SSA is closing offices when baby boomers are retiring in massive numbers and need the aid of experienced Social Security Administration staff.