SSNs To Go Off Army Dog Tags

     From the Army Times:

Soldiers' Social Security numbers will no longer be part of their dog tags, the Army announced Tuesday.

The change, which some have argued is long overdue, is the first update to the ubiquitous identification tags in more than 40 years.

A soldier's Social Security number will be replaced by a 10-digit, randomly-generated number. ...

Field Office Telephone Service Improves

     Social Security has released the statistics shown below on how well its field offices are answering their phones. They're only able to answer them 84% of the time but this is a dramatic improvement over January 2014 when they were only answering the phone 61% of the time.

First Re-Recon In 33 Months

     My firm received an "informal remand" decision today. These are also called re-recons. This was the first one for us since March 2013. Informal remand is a way of approving disability claims for those with very strong cases who are trapped in the long way for a hearing before an Administrative Law Judge. Across the country, there are tens of thousands of similar cases that the agency should approve in this fashion.

Look What Happened After The GOP Took Over The House

     There's been no formal change in Social Security's rules for determining disability due to intellectual disability or mental illness in decadess. However, look at what's happened in recent years to the number of people approved for disability benefits for these reasons:

Number Of Disability Insurance Benefits Claims Approved For Intellectual Disability

2010 -- 18,867

2011 -- 14,145

2012 -- 12,009

2013 -- 10,141

2014 -- 9,738

Number Of Disability Insurance Benefits Claims Approved For Mental Illness (Including Intellectual Disability)

2010 -- 218,862

2011 -- 191,898

2012 -- 172,995

2013 -- 145,997

2014 -- 123,676

     What happened in 2010 that started this change? Could it be the fact that Republicans took control of the House of Representatives? Is that the same as a change in the statutes or regulations? What do Republicans have against the intellectually disabled? What do they have against those suffering from mental illness? And the biggest question -- why should a change in the control of Congress affect how Social Security determines disability?

Population Insured For Disability Has Risen Far Faster Than Total Population

Disability Causes Poverty

How Can You Function Like This?

     Earlier in the week I had posted an e-mail I had received about the serious problems attorneys have in getting the Social Security Administration to simply recognize that they are representing particular clients. The post attracted a number of comments from attorneys expressing the same frustration. I think this comment, obviously from a Social Security employee, posted anonymously, is worthy of greater attention since it helps explain why the problem exists and because it demonstrates one of many serious systems problems at Social Security:

This problem is not going away. It results from:

1)A terribly complicated process for adding/changing representatives.

I'll simplify it for those who aren't agency employees. Key in attorney info into the attorney database and link it to the claims. Go to the claims processing systems (one or Social Security Claims another for SSI claims) and pull the attorney information into the claims processing systems. Then you go to the the disability claims system (medical file that is sent to DDS and subsequently ODAR) and pull the attorney information into it. Then you have create the acknowledgment letters to mail to the attorneys and store copies of the actual documents in the electronic folder. If you don't complete all those steps then the attorney is not correctly added and one (or more) components (DDS, ODAR, AC, PC) may not be aware the attorney is involved. Or you may do all that and forget to send the acknowledgement letter, which means the attorney never receives confirmation. Here's the kicker, let's say you sign up to represent a claimant and their claim is already pending at ODAR. The FO is the only component that can take all the steps above. Needless to say, it's hard for FO employees to prioritize that work when the claim is pending at ODAR and may not get a hearing for another 6 months. Even FO employees who understand the need to process the attorney forms timely will still make numerous makes due to the number of steps involved in adding or changing representatives.

Add this to the mix, ODAR can (and does) add the attorney to their case processing system, which will make sure the representative gets the notices from ODAR. BUT, if the FO fails to do it's part, then the payment center or the FO processing the ALJ determination, may accidentally process the claim without the attorney information.

2)There is not enough staff in many offices to process these actions timely. As a result, These actions pile up. Attorneys follow-up and send duplicate packages, which makes the problem worse. Resentment builds up on the part of FO employees towards attorneys, which demotivates FO employees regarding this workload.

The problems may lessen if the Agency is properly staffed. However, even if it is properly staffed, there will always be a level of dysfunction in this area due to the complexity of the process/system for adding and changing representatives. They aren't going away and it's unrealistic to expect them to.

9:13 PM, December 02, 2015

Delayed SSI Payments

     From an Emergency Message that the Social Security Administration has released to its staff:

... On December 1, 2015, approximately 18,773 recipients did not receive their recurring monthly SSI payments. After researching the issue, the agency discovered a systems coding issue that prevented the release of the payments. The payments were correctly annotated on the Supplemental Security Income Master Record (SSR), but were not included in the payment files sent to Treasury for processing....

Inform recipients that the Social Security Administration (SSA) is aware of the issue and working to re-release the payments. Electronic payments should be deposited on 12/03/2015. Paper checks will take about 5 to 7 business days. Refer the recipient to his/her servicing field office for further assistance for dire need situations....