Here's an message to me from a legal assistant at my firm: "TC [Telephone Call] _____ DO [District Office]. She said they have 60 days to get the clt in pay after it gets to their office and it has not hit the 60 day mark yet. So they have not began to process SSI." The legal assistant had called about a client whose Supplemental Security Income (SSI) claim had been approved on November 5. Generally, these benefits are paid within a month after a favorable decision. They certainly should be.
I'm not blaming the field office too much. We've seen other signs that field offices are now having more trouble than usual keeping up. My guess is that things are worse now due of a lack of overtime because the agency is operating on a continuing funding resolution rather than a real appropriation.
No one in Social Security management or in Congress should think that the service that the agency is giving the public is excellent, good or even fair. Everyone who works at a field office or who deals with the agency on a regular basis knows the service is poor. This isn't because employees are lazy or uncaring. It's because there aren't enough employees and because they're forced to use cumbersome, inefficient systems.
No one in Social Security management or in Congress should think that the service that the agency is giving the public is excellent, good or even fair. Everyone who works at a field office or who deals with the agency on a regular basis knows the service is poor. This isn't because employees are lazy or uncaring. It's because there aren't enough employees and because they're forced to use cumbersome, inefficient systems.