One of my colleagues wrote a letter to his Congressman about the problem of a Social Security hearing office scheduling hearings without contacting attorney offices first. This is contrary to established agency practices which are posted in the agency's HALLEX manual. His Congressman in turn wrote Social Security which sent back the reply below. Click on each page to view it full size.
If you're not involved in the hearing process, you can regard complaints about this as nothing more than attorney whining, but you'd be wrong. The fact that this is happening is a sign of desperation at the hearing offices. They're under so much pressure to schedule hearings that they're deliberately doing something they know will actually take more time in the end. Social Security attorneys have many clients. It's the only way you can make money in this kind of practice. If hearing offices don't call attorneys before scheduling hearings, inevitably any attorney will have conflicts between scheduled hearings. It takes longer to reschedule hearings than it would to make the phone calls in the first place. We're even seeing cases where hearing offices are refusing to reschedule hearings even after they've been notified that an attorney has a conflict with a previously scheduled hearing. Hearing offices that do this have to know that the Appeals Council will remand 100% of such cases but they're doing it anyway.
As you can see from Social Security's response, there's not enough concern at Social Security's Atlanta Regional Office that they intend to do anything about the problem.
By the way, from the letter, it sounds like the law firm was complaining about the Raleigh hearing office but that's not the problem office. Raleigh is still calling. The law firm was complaining about the North Charleston, SC hearing office that serves the Southeastern corner of North Carolina.
This problem isn't limited to North Carolina. It's not affecting every hearing office but it is affecting many nationwide.
I'm trying to think of an analogy to explain why this is so concerning. Let me try this one. Let's say a police officer pulls over a woman who's going down the road at 90 miles an hour. The officer finds a child in the back seat. The driver explains "I was just trying to get my child to school on time." I think you'd understand that the problem wasn't just the speeding. You'd know that something was clouding the driver's judgment and you'd think that whatever was clouding the driver's judgment was probably even more worrisome than the speeding itself.
I'm trying to think of an analogy to explain why this is so concerning. Let me try this one. Let's say a police officer pulls over a woman who's going down the road at 90 miles an hour. The officer finds a child in the back seat. The driver explains "I was just trying to get my child to school on time." I think you'd understand that the problem wasn't just the speeding. You'd know that something was clouding the driver's judgment and you'd think that whatever was clouding the driver's judgment was probably even more worrisome than the speeding itself.