When a Social Security Administrative Law Judge holds a hearing, there's always someone helping him or her -- escorting the claimant and attorney into the hearing room, operating the recording equipment, taking notes, etc. I've heard this person referred to as a hearing recorder or monitor or reporter. Some years ago, the hearing recorder was a regular Social Security employee. Then the agency began using contract workers to do the job. The hearing recorders were paid a set amount per hearing -- as long as the claimant showed up for the hearing. When my client failed to show up for the hearing, I wasn't the only one who was disappointed! The contracting was done on an individual basis with each hearing recorder.
We've now heard that Social Security has decided to contract with a firm which will hire and manage hearing recorders to provide this service generally. I don't know how widespread this is. It covers at least all the hearing offices in North Carolina. This will start at the beginning of 2018.
The contractor that has been hired has informed the current hearing recorders in North Carolina that they can continue the work but that they'll be paid 40% less. Almost all of the hearing recorders I've talked to have told me they're not interested in taking a 40% pay cut and working for the new contractor.
Like a lot of jobs, the hearing recorder job may seem easy to perform and not that important -- until you get someone performing the job badly. I'm concerned that because the job will pay so much less that the new people hired will be unable to provide quality service. I know that at best there's going to be problems and frustration come January.