From a TV station in Chicago:
As I've written before, I know there are horrible backlogs at the Birmingham Payment Center, the one I deal with mostly. Routine work takes forever. The problem seems to affect retirement and survivor claims that are even slightly out of the ordinary rather than disability claims. This piece from the Chicago TV station suggests there are horrible backlogs at other Payment Centers.
A widow in desperate need of her husband’s survivor benefits from Social Security is stone-walled for five months, until 2 Investigator Pam Zekman gets involved.
“I was very angry, very upset and I felt that the government let me down,” Darlene Groth, who was recently widowed, tells Zekman. ...
Groth had serious problems after she applied for survivors benefits from Social Security last August. She was told the money would arrive in 30 to 45 days, but it didn’t.
Groth called and came to the Social Security offices in Waukegan multiple times to find out what was going on with her benefits. ...
Within days after the [the TV station] called the Social Security Administration, the sum of $4,594 was deposited in her bank account for benefits due back to August. Her $1,648 benefit check is set to arrive this month. ...
A Social Security spokesperson says the normal processing time is about two weeks and Groth’s five-month delay was due to “an oversight by an employee.” He did not answer questions about exactly what the oversight was, adding they are unaware of any similar complaints. ...I've got a similar case, except worse. A recent widow came to me for help with her disability claim. I noticed that she had a couple of minor children and asked if they were getting child's benefits on her late husband's Social Security number. She said they weren't his children but the children of her first husband and that she had been told by Social Security that they couldn't get benefits on her second husband's account. I asked if her second husband, the one who had died, had supported these stepchildren. She told me he had supported them 100% since she hadn't been working the last couple of years before he died and there was no child support from the natural father of the children. I told her that the children were definitely entitled to benefits on their stepfather's account. She applied for the benefits. The Social Security employee who took the claim, like me, was surprised that the widow had been misinformed. That's more than five months ago and the children still haven't been paid. We keep calling and calling.
As I've written before, I know there are horrible backlogs at the Birmingham Payment Center, the one I deal with mostly. Routine work takes forever. The problem seems to affect retirement and survivor claims that are even slightly out of the ordinary rather than disability claims. This piece from the Chicago TV station suggests there are horrible backlogs at other Payment Centers.