Defining Deviancy Down

      The Washington Post has an article on the emails from Social Security to beneficiaries touting the passage of the “Big, Beautiful Bill.” Only at the end does it mention how wildly inappropriate the emails are. Apparently, they regard this as something only of interest to “left-leaning” groups.  It’s much the same with USA Today, CNN and NBC News. Apparently, the New York Times has taken off for the long weekend and hasn’t noticed the emails at all. By Sunday or Monday it may just be old news to them.

Can We Trust Social Security’s Numbers?

From USA Today:

… Over the last several weeks, the agency has stopped making public 34 real-time performance metrics about things like how long they will have to wait to reach a live person on the phone, and how long applications for new senior benefits or social security benefits take to be approved. The metrics have been used for years to show how time-consuming it can be to reach a live person at certain locations or through the national 1-800 number, and as an accountability measure for the agency.

Instead the webpage now emphasizes how quickly problems can be resolved online, and says the "average speed of answer," which excludes callback wait time, is 19.2 minutes.

USA TODAY reporters called Social Security's 1-800 line multiple times over several days and found the wait times to be consistently over an hour. Multiple times they did not reach a live person before the line disconnected with no warning. …

Concerned that the information now available on the website didn't match what her staff was hearing from constituents, Massachusetts Sen. Elizabeth Warren's staff began conducting its own test of the 1-800 number, making hourly phone calls from June 12 through June 20. 

In a letter Warren sent to Bisignano late on June 25, she called the results of her office survey "deeply troubling." Compared to the number available online, wait times averaged nearly an hour and 45 minutes and often exceeded three hours.

Data from the office survey showed that in 50 calls, more than 50% were never answered by a human. The majority ended when the caller was placed on hold and then the call dropped.

Of calls that were answered, 32% had wait times exceeding two hours. The average wait time was 102 minutes. …

  Jen Burdick, supervising attorney at Community Legal Services of Philadelphia, said they haven't seen a reduction in call times.

"Social Security attorneys and paralegals from our office call SSA dozens of times every day. We are uniformly finding that we can't get placed into the queue, either because of system outages, phone disconnects, or AI chatbot issues.  When we do get put into the queue, wait times seem to be up from last year ‒ sometimes more than an hour.  …

     I’m fully expecting no further Congressional hearings on Social Security in this Congress but Commissioner Bisignano could still be subpoenaed to testify about this issue before a Social Security Subcommittee controlled by Democrats in 2027 even if he’s no longer Commissioner. 

For A Different Viewpoint

     If you’ve been wanting a news article to sort of reassure you about the current status of Social Security the Deseret News from deeply Republican Utah has you covered.

Afternoon Roundup

     There are so many news articles coming out about Social Security that it's hard to keep up. Let me share a few that seem notable to me:

• MSN --  Trump’s nominee to lead Social Security Administration to face questions over DOGE cuts
• Paul Krugman --  Social Security: A Time for Outrage
• Government Executive --  Regional boards for federal agency coordination officially disbanded 
• Michigan Live -- AARP calls latest Social Security changes ‘deeply unacceptable.’ Will you be impacted? 
• CNBC --  Senators press Trump Social Security nominee on his views about privatizing the agency
• WSJ -- Dealing With Social Security Is Heading From Bad to Worse

Inside The Work Of A Claims Rep

     E. Tammy Kim at The New Yorker has a great piece going inside the work life of  a current Social Security claims rep. The reporter was not supposed to have this kind of access.

    I'm sure you've seen some cartoons from The New Yorker but you may not be all that familiar with the magazine. I've been subscribing for more than 50 years. I can tell you that articles in The New Yorker have an national agenda setting impact well beyond what most people could imagine.

Does DOGE Care?

      From some television station in Cleveland:

AVON LAKE, Ohio — An Avon Lake couple tried to change their address but faced issues after dealing with the Social Security Administration (SSA) systems for hours.

Gloria and Walton Britton moved to Avon Lake last month and began changing their address so that credit cards and other bills, including social security, were sent to the right location. They spent days on the phone trying to reach someone to make the address change, but nobody ever answered.

"Hurt, frustrated, disrespected," Gloria said. 

She tried to reach someone at the Social Security administration’s office but said it was impossible.

"I gave up one day after three hours of sitting on hold and didn't even get a call back option," Gloria explained.

The couple even tried to log in through the SSA’s website but could not reach the page where they could change their address or set up an appointment. …

No, You’re The Dummy

      Read this piece in Forbes if you want to either laugh or become enraged. It is one of the dumbest things I’ve ever read about Social Security and I’ve read a lot of dumb things about Social Security. The author thinks we can painlessly cut $10 trillion from Social Security but almost all of what he recommends is already in use!  He thinks we can totally eliminate overpayments at SSA. He doesn’t begin to understand the equation. You can go from 99% accuracy to 99.9% accuracy but you’ll spend more than you save getting there. He thinks Social Security engages in no data sharing but it actually engages in extensive data sharing.

     This piece is an example of what many people, especially on the right, think about government agencies, that they’re run by morons and that their performance could be dramatically improved in simple ways. While the people running Social Security may make a few mistakes, they’re not idiots. There are no simple low cost solutions. The idea that there’s $10 trillion out there to be saved is nuts.

I'm Glad There's A Serious Discussion Of This Issue

     From Twitter or officially "X."

NOSSCR Files RICO Suit Against La Grada

     From the National Organization of Social Security Claimants Representatives (NOSSCR):

NOSSCR filed suit on Friday, October 18, 2024, in the U.S. District Court for the Northern District of Illinois against a Spanish company for misleading Social Security beneficiaries and unnecessarily clogging SSA’s phone lines. The complaint alleges that La Grada Online published articles with sensationalized headlines about Social Security benefits, including a false report of a $600 payment increase in June 2024. This misinformation caused a surge in calls to SSA, overwhelming the agency's phone lines and costing NOSSCR members considerable time and money. The complaint further alleges that La Grada Online published another misleading article in August 2024, falsely claiming a "Social Security benefit boost."

The lawsuit accuses Kapital Media Productions of violating the Racketeer Influence and Corrupt Organizations Act (RICO), the Lanham Trade-Mark Act, and Illinois common law. NOSSCR seeks treble damages, attorneys' fees, and an injunction to prevent La Grada Online from publishing further false information about Social Security benefits.  ...

    I see it daily but never post the crap that La Grada puts out. It's obnoxious stuff that unquestionably misleads the public for the purpose of gaining clicks. The problem is titles such as these:

Total change in Social Security checks as of this date – How do I claim the new benefits?

Social Security makes new payment schedule official – List of checks to be paid in November

Last Social Security payment of October for retirees who born between this dates – $4,873 check to be paid this week

Goodbye to Social Security benefits – List of retirees who will no longer receive payments

     I'm not going to help these sleezes by giving links.

    I know just about nothing about RICO. Does NOSSCR have standing?

 

 

This Is Going To Be A Trip For Those Of You Who Have Never Watched John Oliver Before

John Oliver On Social Security Disability

     I've found a video of that John Oliver piece on Social Security disability. I can't say whether this is an excerpt or the whole thing.

    By the way, I wish I could set this up so you click on the image on the left and you go directly to the video but Blogger doesn't make it that easy.

Benefits Come In After TV Station Gets Involved

     I guess this is a dog bites man story but a Virginia man has finally received his Social Security benefits after the intervention of a television station. 

    But Social Security has announced that it's stopped doing this sort of thing. No more expediting a case because of "adverse public relations potential." Of course, I didn't think they'd really stop. Did you? 

    I'm certainly not sorry the man finally got his benefits. He had been waiting far too long. It's just that he's not the only one. Getting media intervention is like winning the lottery. It has little to do with just how bad the delay is.

Real People

     From a Richmond, VA television station:

Earl Barry is frustrated with what he said has been a "demoralizing" experience navigating the process to apply for disability through the Social Security Administration (SSA). Barry told CBS 6 he has been going back and forth with the SSA on claims for more than a year.

"It's been very difficult and I am under-- I had to seek therapy because I was considering suicide," Barry said. ...

In October 2022, Berry applied for disability and was denied.

He reapplied in December 2023, but again was denied. ...

In March 2024, Barry said the company Premiere Disability filed a reconsideration request on his behalf. It's currently taking SSA seven months, on average, to respond to reconsideration requests.

Barry said Premier Disability recently informed him there could be a further delay.

"The representative found out that our appeal that we filed was not handled properly by SSA in March when they were supposed to have done it. They didn't transfer the file from the person who had it, the auditor, to the office for the appeal," Barry said.

But Barry said he can't afford to wait for assistance, should he get approved, any longer.

He said his savings have run dry and his Buckingham County house has now been foreclosed on. ...

Earlier this month, CBS 6 shared Ed Heavener's story, a Henrico County man who spent a year and a half waiting for disability and only got his money after our investigative reporters got involved. ...

After the story aired, CBS 6 newsroom was inundated with messages from people across Virginia and beyond, including Barry, complaining about customer service issues with SSA. ...

 

There's Enough Damn Problems Without This Crap!

@OMalleySSA [a tweet from the Commissioner]

SSA 800 # was slammed on June 3. Over 463,000 calls -- 140k more calls than a few days earlier. Why? In part because of a bogus news story about a $600 payment increase. This is FALSE: No COLA until January 2025. Big thanks to all SSA staff who helped customers with this rumor.

Where We’re At As A Nation

      From Reuters: 

Fact Check: Biden did not sign executive order to terminate Social Security.

News?

     When you look online now for news about Social Security, you mostly come across clickbait and "listicles" like those shown below. These pieces have little or no value to people who work in the field but they're indicative of what the public reads:

• Social Security update: Third round of February payments worth $4,873 goes out in five days
• 3 Things To Know About Social Security Payments If You’ve Ever Been on a Payroll
• Social Security Benefits for Spouses: 4 Things Retired Couples Need to Know
• Social Security update: March direct payment worth $943 goes out in seven days
• Social Security Recipients: Will You Get a March Check if the Government Shuts Down? 
• Goodbye to the $1,900 Social Security check: retirees will earn less money as of this date

NY Times Article On Service Problems At SSA

      The New York Times has a nice piece on the terrible service problems at the Social Security Administration. There’s nothing in it that would come as news to regular readers of this blog but it’s good to see any publicity given to the situation.

     There’s also a piece on Yahoo Finance dealing with the Commissioner nomination and service at S.S.A.

The Attacks On Social Security Never Stop

     Michael Hiltzik of the Los Angeles Times has quite the takedown of a ridiculous piece on Slate by Eric Boehm and Celeste Headlee titled “Social Security Doesn’t Make Sense Anymore.” Hiltzik describes the Slate piece as full of "misconceptions, inaccuracies, misrepresentations, and flat-out lies about" Social Security.

Write About What You Know

    Alessandra Malito has written a piece for Dow Jones that's supposed to be in response to a reader's question. After reading it, my response is "How much can one writer get so much wrong in one short column?"

    Click on the link above to read the article for yourself and see how many errors you come up with. Click on the image below to see the problems I found -- beyond the article's pathetic description of disability determination.

 

 

Sixty Minutes On Overpayments

     Sixty Minutes did a piece yesterday on overpayments at Social Security. The written description indicates that it gave a good description of the plight of those overpaid but gave little or no attention to the underlying problems -- the overpayment rules created by Congress are brutal and complicated, the agency is critically understaffed, and the claimants can't afford to hire attorneys. And, no, legal aid isn't the answer. They're also critically underfunded.