GAO Says Cuts In Telework Threaten Social Security

      From Government Executive: 

The Social Security Administration is at risk of “losing many staff in the near term” in part as a result of the decision to largely ban telework across government, the Government Accountability Office said in a new reportFriday. 

According to GAO, telework had already been in decline at SSA when President Trump returned to the White House and issued a presidential memorandum banning telework in most instances in the federal workplace.  … 

Among those survey respondents stating that they planned to leave in the next year, almost half indicated that their respective work units’ telework or remote work options influenced their intent to leave the organization,” GAO wrote. “SSA officials told us these staff were likely considering leaving for more work or remote work opportunities, citing employee exit survey results and anecdotal discussions with managers . . . As a result, SSA was at risk of skills gaps in key occupations.” …

Throughout the report, GAO describes efforts by SSA leadership to downplay the impact of telework on its recruitment and retention issues, only to be contradicted by interviews with frontline workers, who stressed the importance of the workplace flexibility. … 

Low Pay For Frontline Employees

      From Federal News Network:

More than half of the Social Security Administration’s frontline employees are earning less than what’s necessary to afford a basic standard of living in their communities, according to a new report.

Released Wednesday by the Strategic Organizing Center, a research partner for the American Federation of Government Employees, the report found 54% of the 36,000 frontline SSA employees represented by AFGE were paid less than a living wage for their geographic region. A living wage is the minimum income needed for an individual to afford the minimum standard of living in their community. …

Back Pay For SSA Employees Coming Monday

      Social Security employees may already know this but they can expect their back pay on Monday.

This All Makes Sense If You Regard Governing As Simple

      From the Washington Post:

They were civil rights lawyers, Social Security employees and labor experts. And now they’re all in completely different jobs.
To fill vacancies left behind by waves of firing and resignations in the Trump administration’s overhaul of the federal government, agencies are reassigning people to posts they know little about. That includes people who were forced out of jobs that are required by law or are essential to basic government functions, according to interviews with 20 federal employees across seven departments, most of whom spoke to The Washington Post on the condition of anonymity for fear of retribution. …

The result, employees said, is that work is being done less efficiently by people with little relevant experience or background, even if they have spent years in government in other positions. One former IT worker at the Social Security Administration — newly reassigned to disability benefits processing — described the changes as “leaving a Bugatti in the garage” and “a strategic decapitation of institutional knowledge.” …

“Big Balls” Looked “Nervous, Almost Embarrassed”

“Big Balls”

      From Wired:

… “Edward [“Big Balls”] Coristine joined the Social Security Administration this week as a special government employee,” Stephen McGraw, an SSA spokesperson, tells WIRED. “His work will be focused on improving the functionality of the Social Security website and advancing our mission of delivering more efficient service to the American people.” …

Multiple sources at the SSA tell WIRED that Coristine has appeared in person to work on-site at the agency’s Woodlawn, Maryland headquarters. One SSA employee says they saw Coristine with DOGE engineer Aram Moghaddassi, a current X and former Neuralink employee deployed at the agency. The pair was spotted at the SSA cafeteria as recently as Monday, although it’s unclear what day this week Coristine’s employment officially began. “Coristine looked nervous, almost embarrassed,” the SSA source says. “Aram was on the phone with someone … then said ‘Yes I’m with him right now,’ gesturing to Big Balls.’” …

"Big Balls" Now A Social Security Employee

     There have been reports that Edward "Big Balls" Coristine, who had been employed by DOGE, had left employment with the federal government. Those reports turned out to be false. He only left DOGE. He's now a "special government employee" with Social Security. 

    It must be purely coincidental that this was announced the day after the Ways and Means Committee hearing with Commissioner Bisignano. 

Some Questions For The Commissioner

     Frank Bisignano's hearing before two subcommittees of the House Ways and Means Committee is Wednesday at 2:00. Here are some questions I'd like to hear answered:

• What has surprised you about Social Security since becoming Commissioner?
• Your agency has recently stopped posting processing time information. Why? 
• There are reports that you ordered Payment Center employees to stop all regular work in order to complete the WEP/GPO workload by the end of this month -- which happens to nearly coincide with the date of this hearing. Is that accurate? If so, why should the people with WEP/GPO cases take precedence over those of people who have been waiting years to receive any money from Social Security? 
• Is it true that Social Security is making widespread use of overtime to do the work of employees who have been induced to leave the agency since Inauguration Day? Why pay time and a half for work when it could have been done for regular pay by those employees who have since departed?
• There has been talk of a goal to get Social Security down to 50,000 employees. Is that a current goal?
• When would you anticipate resuming hiring new employees on a regular basis to replace departing employees?
• Could you provide us with data comparing employee productivity for in office work versus remote work? 
• How much of your time is spent working in Woodlawn or Washington as opposed to working from home or from the special office set up for you in New York?
• Does Palantir now have access to any Social Security data? If so, have they been allowed to copy the data to other government computers or their own computers? 
• Could you provide us with Full Time Equivalent (FTE) numbers for the Social Security Administration for each month since the beginning of calendar year 2024? 
• What is Lee Dudek's employment status at the moment? 
• Social Security will turn 90 years old in August. Is that an occasion to celebrate? 

Got A Little Carried Away

      From a Washington Post article titled Trump administration races to fix a big mistake: DOGE fired too many people:

… At the Social Security Administration’s call center in Wilkes-Barre, Pennsylvania, IT workers were told by managers in mid-April that they needed to request a transfer or face possible firing, said Barri Sue Bryant, president of the American Federation of Government Employees Local 2809. Nearly all of the 40-plus workers in that office did so, sending their laptops and spare equipment to the agency’s Baltimore headquarters and awaiting a new assignment while the union attempted to explain to leadership how essential these employees were, Bryant said.

 “We are critically understaffed in all of our departments,” Bryant wrote in an email to leadership. “Having systems and employees down is not contributing to the goals of this agency.”
But management would soon find out on their own.


A specialized scanner that can quickly input forms and scan barcodes broke down and was unusable for a day. A customer service representative who was supposed to answer the 800 number couldn’t take calls for three days while her computer was in disrepair.
“It really sent everyone for a loop,” Bryant said.


After three days, the agency told the union the decision had been reversed. The employees got back their equipment and resumed their normal jobs in Wilkes-Barre.
 

Asked about the IT workers, Social Security provided an emailed statement from an unnamed official, whom it declined to identify. The statement did not address the reassignments but criticized “the fake news media, specifically the Washington Post” for “pushing a false narrative about Social Security. The truth is that President Trump is protecting and strengthening Social Security just like he promised.” …

This Guy Is A Star Manager?

      From Federal News Network:

… SSA Commissioner Frank Bisignano told managers in a largely unscripted 90-minute address Wednesday that he has no plans for a Reduction in Force, but said AI will be a “great enabler” that helps employees handle a growing workload with its lowest headcount in 50 years.

“I have no intent to RIF people,” Bisignano told managers. “If I wake up and find out we can do all our work with 20,000 people — which I can’t see that right now — we’ll be 20,000. If I wake up and say, ‘We need 80,000,’ we’ll be 80,000. I’ve got to determine what the right staffing level is.” …

“We’ve got a lot of turmoil. I think we reassigned a lot of people,” Bisignano said. “I guarantee you, we’re going to get the job done, and my dream is to not have to let people go,” Bisignano said. “If we can’t get the job done, that’s a different problem. You guys don’t want people who don’t give an honest day’s work for an honest day’s pay, do you?” …

When it comes to rolling out new tools, Bisignano said his first tech priority is to deploy AI on the agency’s phone lines.

“The phone has to have artificial intelligence to do the work. We can all do this in a year, and then your jobs will be more enriching,” he said. “The reason we get so many phone calls is because half the people have to call twice.” …

Bisignano said he’s open to asking the Trump administration money for IT modernization, or more employees to lead his tech modernization plans, if the agency doesn’t already have the resources to do it. …

“A previous commissioner likes to talk about why we’re going to break this thing — why this thing can’t work. ‘It’s like the least amount of people we’ve ever had, it must break,’” Bisignano said. “You can’t just throw stuff out with me and make something up.” …

     There’s a lot one could say about this. There’s the casual assumption that technology will save the day when’s there’s zero proof that it will or that you can afford it if it can. I’ve had the misfortune of trying to deal with a couple of large financial institutions lately. Whatever AI they were using was little more than annoying. Want to know account balance or payment due? They may be able to help you with AI. Anything else, forget it.  Can anyone point me to ANY large institution that has a well functioning AI system that really does the job of answering their phones for anything other than the simplest transactions?  He completely underestimates just how complex the calls coming in to Social Security actually are. The insinuation that employees aren’t giving an honest day’s work doesn’t endear you to agency employees who are working their tails off. He’s spouting off as if he understands the work and the workers when he doesn’t. 

Who Needs A Guy Like This?

     From the Washington Post:

Edwin Jackson’s government work was finding jobs for military veterans and then making sure those vets succeeded. Like this:

Representing the Social Security Administration at a job fair in Maryland, Jackson meets a paralegal and steers her toward a position at his agency. Then she asks, “Can you help my husband, who’s active-duty military?”

Sure, Jackson says. The woman brings over her husband, whose body language reads, “This is pointless.”

“I can’t work for Social Security,” the man says. “You can’t give me work in my field.”

“What’s your field?”

“I’m a sniper.”

Jackson replies immediately: “Okay, I got a job for you.”

“You didn’t hear me; I’m a sniper.”

Jackson tells the man about his own Army service during the Vietnam War, when Jackson met sniper school graduates and saw how effective they were at designing and planning missions in intricate detail.

“You’re a project manager,” he tells the sniper. “You know the mission and lay it out in every detail needed to succeed.”

Jackson got the man a project manager position at a federal agency. And the government got itself an efficient worker even as it repaid its debt to the sniper for risking his life.

“He was going to count himself out,” Jackson told me. “Sometimes vets need an extra layer of help. You have to help them look at life through a different lens. We owe them that.” ...

 

Profile In Courage

      Ms. magazine has a nice piece out titled “Profiles in Courage: Michelle King Refused to Hand Over Your Data to DOGE. Then She Lost Her Job.” It’s worth a read.

Former Associate Commissioner Speaks Out

      From NPR:

… Laura Haltzel was the former associate commissioner for the SSA's Office of Research, Evaluation and Statistics in the agency's Maryland headquarters. Rather than volunteer for reassignment and face more uncertainty, she decided to take an offer of early retirement.

Haltzel said there are problems with the expectation that workers in roles like hers would be able to quickly jump in and replace the thousands of frontline workers that have left. She called the plan a "sort of mythical idea."

"We've lost an extreme amount of expertise and knowledge that we simply are not going to get back," she said. "Let's say somebody in my team, who is a statistician, [you] suddenly turn them into a claims processor. It takes two years of training for someone to become proficient at taking a Social Security claim because of the complexity of the law. That is not something that you can simply plug somebody into overnight and keep up at the same pace as it had been operating previously."

"People are taking reassignments out of fear that they will have no jobs because the entire economy in the D.C. area now is affected by a loss of employment across the federal landscape," she said. "And for all of these individuals to find new jobs in the private sector, that's simply not a reality, particularly from the Social Security Administration, for which there is no private equivalent."  …

Haltzel said she's deeply concerned about the loss of expertise that has left the SSA in recent weeks. She said her former team, which analyzed whether the agency was doing a good job serving beneficiaries, has been cut by more than half.

"I hope that we're able to sustain a basic minimum of knowledge in order to maintain the functioning of the agency," Haltzel said. "But frankly, given that they have no control over who takes the reassignments and who simply retires and leaves, they could lose individuals where we are one person deep in knowledge. And once that knowledge is gone, it is gone. These people will not come back." …

Stretched “Beyond All Recognition”

       From Government Executive:

Acting Social Security Commissioner Leland Dudek this month instructed staff to prepare to convert wide swathes of his agency to the revamped Schedule F, a move that experts say would stretch even the Trump administration’s wide definition of “policy-related” jobs “beyond all recognition.”

The Trump administration last week began moving forward with implementation of the newly-renamed Schedule Policy/Career, a new job classification within the federal government’s excepted service for career federal workers in “policy-related” positions. Employees reclassified into the new job category would be stripped of their civil service protections.

In an April 7 internal email obtained by Government Executive, the acting commissioner took a sweeping view of the role of policy at the independent agency.

“For SSA, policy-making positions encompass a wide range of responsibilities, including shaping regulations and sub-regulatory guidance, overseeing administrative law, managing contracts, guiding information resources management, and integrating research into decision-making,” he wrote. “Individuals in these roles often develop and implement both formal rules and informal policies, interpret and apply laws, and influence how SSA operates.” …

Employee groups and Social Security experts were taken aback by Dudek’s maximalist approach to implementing the new job category. Reclassifying the Office of Hearing Operations entirely into Schedule Policy/Career would impact upwards of 20% of the workforce represented by the American Federation of Government Employees, including jobs that start at as little as $40,000 per year.

“If this email constitutes SSA’s full decision, then the agency has contorted the term ‘policy-influencing’ beyond all recognition,” said Rich Couture, a spokesman for AFGE’s Social Security Administration general committee. “AFGE bargaining unit employees at SSA dutifully apply policies and procedures, established by agency leadership, in the performance of their duties for the American people every day. The employees are not policy-makers . . . The agency cannot take a chainsaw to necessary civil service protections to thousands of SSA workers in an attempt to solve a problem Employee groups and Social Security experts were taken aback by Dudek’s maximalist approach to implementing the new job category. Reclassifying the Office of Hearing Operations entirely into Schedule Policy/Career would impact upwards of 20% of the workforce represented by the American Federation of Government Employees, including jobs that start at as little as $40,000 per year.

“If this email constitutes SSA’s full decision, then the agency has contorted the term ‘policy-influencing’ beyond all recognition,” said Rich Couture, a spokesman for AFGE’s Social Security Administration general committee. “AFGE bargaining unit employees at SSA dutifully apply policies and procedures, established by agency leadership, in the performance of their duties for the American people every day. The employees are not policy-makers . . . The agency cannot take a chainsaw to necessary civil service protections to thousands of SSA workers in an attempt to solve a problem that doesn’t exist.” doesn’t exist.” 

     Sorry about the weird typography. Some weirdness in the original that I can’t undo. 

A New “Fork In The Road”

      I have seen multiple reports that some Social Security employees have received a new “fork in the road” email offering incentives for them to resign and an implied threat of firing if they don’t take the offer. I have no idea how many agency employees received these messages. It’s obvious that they want to reduce staffing but don’t want to be seen as firing people.

Hear, Hear. Seriously, Listen To This

      Take a listen to this 31 minute podcast interview with Laura Haltzel, a former Associate Conmissioner at Social Security who left the agency over the horrible changes brought about by the Trump Administration. Her testimony about the horrible pressures placed on agency employees is especially striking.

     Haltzel should be lauded for her bravery in speaking out. The Trump Administration has dealt with its critics in extraordinary brutal ways.

Only About 3,000 SSA Employees Have Accepted Buyouts

     From MSN:

The Social Security Administration’s plans to reduce its head count have resulted in more than 2,000 workers so far. 

Of the 2,674 employees who accepted the voluntary separation incentive payment — which provides workers with a one-time payment to leave government service — before the March 14 deadline, 2,477 employees are confirmed to be eligible, the Social Security Administration said.  ...

 Employees could have also participated in the Deferred Resignation Program, or DRP, which was available until Feb. 12 to any employees in “non-mission critical” positions. Those workers — 345 eligible employees accepted the offer — were placed on paid administrative leave until Sept. 30. After that, they “must leave the agency,” the SSA said on its website. ...

Workers are also moving within the agency. The SSA offered employees the opportunity to “volunteer to be reassigned from a non-mission critical position to a local field office, teleservice center, processing center, payment center, workload support unit, or hearing office,” which also had a March 14 deadline. More than 2,200 employees will be reassigned on a “flow basis” and will receive training for these position changes, the SSA said. 

    I don't want to see the agency losing any good employees but this report is much better than I feared. 

    Here's the agency's announcement on this.

Will You Have A Desk? A Parking Place? Childcare?

From: ^Human Resources Internal Communications <Human.Resources.Internal.Communications@ssa.gov>
Sent: Thursday, March 13, 2025 5:01 PM
Subject: Bargaining Unit Employees - Return to In-Person Work

 A Message to All Employees

Subject:  Bargaining Unit Employees - Return to In-Person Work

On Monday, January 20, 2025, President Trump issued a Presidential Memorandum (PM) requiring all employees to return to work in-person full time.  This message serves as your official notice that your telework agreement will be suspended effective March 16, 2025, with all employees expected to return to work in-person full time on March 17, 2025. 

The Office of Personnel Management Guidance on exempting military spouses from agency return to work plans only applies to employees who are homestationed (i.e., are working from their residence under an approved homestationing agreement).  For that reason, employees who are military spouses with existing telework agreements must also report onsite to their official duty station full time beginning March 17, 2025.  Employees must return any agency equipment taken to their telework location to their SSA office location.  Employees who have signed up for VSIP are exempted.

Reminder: As shared in the March 3, 2025 Non-bargaining Unit Employees - Return to In-Person Work and Cancellation of Expanded Flexible Bands HRIC, the Office of Human Resources will send more on placement of employees with homestationing agreements into onsite official duty stations in the near future. Employees with homestationing agreements should continue to hold for further guidance.

The return to work in-person does not currently apply to employees under approved reasonable accommodations (RA) authorizing telework, temporary work at home by exception (WAHBE) agreements for medical reasons, or temporary compassionate assignments (TCA).  In addition, employees in the Office of Hearings Operations and Office of Financial Policy and Program Integrity may remain in their current telework posture. 

If your location has a space limitation issue, your supervisor will notify you to provide the next steps.  As a reminder, any episodic telework is granted on a case-by-case basis and only in situations where the requested telework will benefit the agency.

Any expanded flexible bands are cancelled as of March 17, 2025 as well.  Employees must follow the flexbands in agency policy (see Personnel Policy Manual S610_3) or their collective bargaining agreements. 

We understand that this transition will require an adjustment to employee work/life arrangements.  Supervisors should be liberal with the approval of leave over the next 4 weeks to accommodate the changes.  We encourage employees to review the Frequently Asked Questions (FAQs) the agency has prepared on return to office topics.  The Employee Assistance Program (EAP) is also available to you using Access Code: ssaeap or 1-877-549-9528.

10,000 Social Security Employees To Leave?

      From CBS News:

Inside The Work Of A Claims Rep

     E. Tammy Kim at The New Yorker has a great piece going inside the work life of  a current Social Security claims rep. The reporter was not supposed to have this kind of access.

    I'm sure you've seen some cartoons from The New Yorker but you may not be all that familiar with the magazine. I've been subscribing for more than 50 years. I can tell you that articles in The New Yorker have an national agenda setting impact well beyond what most people could imagine.

An Emotional Martin O'Malley Talks Of The Hard Times For Social Security Employees

    I can't figure out a way to embed the video here but go to this link. Thank "X" for the download problem.