I Think This Is Mostly Aimed At You, Social Security

    From a blog post by the Office of Management and Budget (OMB), which is part of the White House:

Long forms, long lines, and lots of documents – these are the hurdles that can make it difficult and frustrating for individuals and communities to access government programs and services.

Today, the Office of Management and Budget (OMB) is taking action to cut down on these “administrative burdens” by issuing new guidance for Federal agencies to help them better understand, identify, and reduce the burdens people experience when accessing public benefits programs. The guidance outlines how agencies should apply the Paperwork Reduction Act of 1995 (PRA), which governs how Federal agencies collect information, including the forms and paperwork people have to fill out when accessing government programs. ...

The memo directs Federal agencies in two key areas:

• Identifying administrative burdens. The PRA already requires agencies to document, analyze, and justify the information they collect on each form and gather public input on these points. This memo calls on Federal agencies to further engage with the public to fully understand their experience when applying for or submitting information to a benefits program. The memo also directs agencies to consider how other burdens in the process impose time, financial, and psychological costs on people.

• Reducing administrative burdens. The guidance also instructs agencies to consider policy, communication, technological, and design reforms that can make it easier for the public to access services. While there are no one-size-fits-all answers because of the unique purposes and populations served by each program, the memo encourages agencies to follow leading practices to reduce the challenges we already know make it harder for people to access services. ...
  

Happy Easter

 

Equity Action Plan Talks About Attorney Fees

      A press release:

Today, the Social Security Administration released its first Equity Action Plan, supporting President Biden’s whole-of-government equity agenda to advance equity, civil rights, racial justice, and equal opportunity for all.

On January 20, 2021, The President signed an Executive Order, Advancing Racial Equity and Support for Underserved Communities Through the Federal Government. The Executive Order requires all Federal agencies “to pursue a comprehensive approach to advancing equity for all, including people of color and other people who have been historically underserved, marginalized, and adversely affected by persistent poverty and inequality.”

“Social Security’s programs touch the lives of nearly every American, providing income security for the diverse populations we serve, including people facing barriers, people with disabilities, people who are widowed, retirees, and their families,” said Kilolo Kijakazi, Acting Commissioner of Social Security. “Systemic barriers may prevent people who need our programs the most from accessing them. Our Equity Action Plan will help to reduce these barriers and ensure people have access to our services.”

Social Security’s Equity Action Plan includes:

• Increasing collection of race and ethnicity data to help understand whether programs are equitably serving applicants and beneficiaries,
• Revising policies and practices to expand options for service delivery,
• Ensuring equitable access for unrepresented claimants in the disability application process,
• Decreasing burdens for people who identify as gender diverse or transgender in the Social Security number card application process, and
• Increasing access to research grant programs for Historically Black Colleges and Universities and Minority Serving Institutions and procurement opportunities for small and disadvantaged businesses.

To learn more about the actions outlined in the Equity Action Plan, please visit www.socialsecurity.gov/open/materials/SSA-EO-13985-Equity-Action-Plan.pdf. For more information about efforts to redress systemic barriers in policies and programs to advance equity for all, visit www.whitehouse.gov/equity.

    Here's a little from the Equity Action Plan that will be of immediate interest to some readers: 

... Some claimants get attorney or non-attorney representatives to assist with this process. However, representatives’ fees are based on awarded back benefits. This is a disincentive for representing SSI Disability applicants in favor of DI applicants, whose benefits are typically higher. There is evidence that although African American people are more likely to have a disability, they are less likely to be approved for disability benefits than White people. Considering this, we will assess whether African American claimants are less likely to have a representative than White claimants, research whether claimants who have representatives are more likely to receive disability benefits, reach out to claimants who do not have representatives to prepare them for their disability hearings and inform them of their right to representation, and work with professional associations of representatives to create incentives to increase their representation of disability program applicants. ...

[W]e are evaluating whether the current maximum fee of $6,000 that attorney and non-attorney representatives receive under the fee agreement process is enough. ...

    And on another topic:

... [W]e will: 

Explore establishing a Customer Experience (CX) office that reports directly to the Office of the Commissioner. ...

    That doesn't sound like an ombudsman or even a customer service office but it could be a step forward. Social Security has expended much effort telling the public how it must do business with the agency and more or less blaming the public for lousy service at the agency, as in telling the public that if they'd only just use online services, their service would be so much better, without noticing that the agency's online services are, on the whole, lousy and that many members of the public wouldn't be able to use them even if they were terrific. Quit blaming the customer.

A Question

      About a month ago, Congress finally passed an appropriations bill covering the Social Security Administration. In normal times the passage of a new appropriations bill means a lot of overtime at Social Security which is used to help catch up on backlogs. However, this appropriations bill was deeply disappointing. It did not give the beleaguered agency nearly enough additional operating funds to cover the rate of inflation since the last appropriations bill. 

    My question for Social Security employees is: "Have you seen additional overtime since the appropriations bill was passed?"

Social Security Today

 

Union Committed To Work From Home

      From Government Executive:

After two years of most of the agency’s offices being closed to the public—except by appointment—due to the COVID-19 pandemic, the Social Security Administration reopened its traditional worksites last week.

But labor groups, who in January reached an agreement with the agency to negotiate further on the component level about how reentry would occur, reported that process was a mixed bag, with employees at teleservice centers and the agency’s around 1,200 field offices getting the short end of the stick.

Rich Couture, president of the American Federation of Government Employees Council 215, which represents employees in the Office of Hearing Operations, and chief negotiator for the union on reentry, said that although some offices, like his own, were successful in reaching agreement ahead of offices reopening last week, the majority were not.

"I can say that generally, with few exceptions, the component council meetings did not achieve their purpose,” he said. “There were whole issues that were not considered appropriate for discussion by the agency. It was primarily telework, but proposals to address process reform, workload management and those types of proposals were given a full hearing, much less discussed.” ...

Angela Digeronimo, president of AFGE Council 220, which represents employees in Social Security field offices and its teleservice centers, said nearly all of her union’s proposals, ranging from increased telework, setting up cohorts that would cycle into the office for a week while others work remotely—to mitigate spread of COVID-19—and preserving some office hours as by appointment only, were all flatly rejected by management.  ...

“The agency is saying, ‘We’re critically understaffed,’ and the agency is claiming that it’s because of the appropriations not being sufficient, so staffing will remain flat and we have been for four years. But it’s more than that: it’s the fact that they are not willing to reimagine how we do business with the public and reinvent services so they’re better for the public and also the work-life flexibilities for employees, so we’re not attracting or retaining people.” ...

    It is pure fantasy to believe that it will ever be acceptable to close Social Security's field offices so its employees can work from home. This isn't politically acceptable now and it won't be in the future. Union leaders whining about their intense desire that their members not be required to show up for work in the office won't get their members anywhere. Grow up.

They’re Right

      From a press release:

As the Social Security Administration (SSA) begins transitioning back to providing full, in-person service at its more than 1,200 field offices for the first time in over two years today, it still expects large crowds, long waits, and continued service delays. 

The SSA recommends that customers avoid delays and long waits by calling ahead to schedule an appointment, but has also warned the public that they may experience busy signals or dropped calls.

In a new letter led by Ways and Means Republican Leader Kevin Brady (R-TX), Subcommittee on Social Security Republican Leader Tom Reed (R-NY), and Subcommittee on Oversight Republican Leader Tom Rice (R-SC), Committee Republicans are urging Ways and Means Chairman Richard Neal (D-MA) to hold a hearing to examine these challenges. …

Lewis Nominated To SSAB

      The President has nominated Sharon Beth Lewis of Oregon to become a member of the Social Security Advisory Board (SSAB). Here's some biographic info on Lewis:

Lewis is a Principal at Health Management Associates, where she consults with government entities, providers, and advocates to advance opportunities for people with disabilities to fully participate in all aspects of their communities. Before that, Lewis served nearly six years in presidentially appointed roles at the Department of Health and Human Services. There, she was one of the chief architects of the Administration for Community Living and worked to improve access to quality integrated home and community-based services by working with states, stakeholders, and other federal agencies, including the Centers for Medicare and Medicaid Services, Social Security Administration, and the Departments of Labor, Education, Transportation, and Justice.

Before joining the Obama administration, Lewis worked as a Senior Disability Policy Advisor to the House Committee on Education & Labor and as a Kennedy Public Policy Fellow for the Senate HELP Subcommittee on Children and Families. Lewis is the recipient of the Consortium for Citizens with Disabilities Chairman’s Award and is a graduate of Washington University in St. Louis.