After an SSI claimant has been found disabled they must go through a Pre-Effectuation Review Conference (PERC) with a Social Security's field office before receiving benefits. They'll be asked about income and resources so that benefits can be correctly paid. Until the last year or so, my experience was that PERCs were done fairly quickly after a claimant was found disabled, generally within a couple of weeks. These should be done quickly. The claimants are poor and sick. Often, they need the money desperately. PERCs get homeless people off the streets, for instance. That's an urgent need.
My experience is that the PERC situation has deteriorated badly, particularly over the last six months and that things are getting worse at an accelerating pace. I'm not talking about just one field office. It's several that I'm dealing with. It often takes two months or more to get a PERC. Even after the PERC, it can take many weeks before benefits are actually authorized. That's if everything goes smoothly. God help you if things go off the tracks even a little bit. This is horrendous service. And don't get me started on windfall offsets! I'm not blaming the employees. They know how to give good service. I'm sure they'd like to. They're just overwhelmed.
How widespread is this problem? Does upper level management at Social Security have a handle on the PERC situation? Will anything other than a ton of overtime help?
I don't want to imply that the payment problems are limited to SSI. There are also major problems getting Title II benefits paid once a claimant is found disabled but I'll save that for a later post.
