From a blog post by Jeff Nesbit, Social Security's Deputy Commissioner for Communications:
... The Biden-Harris Administration asked Congress for a funding anomaly
of $800 million higher than our fiscal year (FY) 2022 budget, as we
started FY 2023 in October without a full year budget. The additional
funding would have allowed us to maintain level service by hiring
employees, funding our fixed cost increases, funding information
technology (IT) projects, and allocating enough overtime to handle
workloads, provided there is not an unexpected and significant increase
in demand for our services and programs.
Congress provided us with $400 million, which provides enough funding
to cover our fixed cost increases only through December, overtime at FY
2022 levels, and continuous hiring at the start of FY 2023. However, it
is not enough to cover the full year fixed cost increases or to
maintain the hiring and overtime levels beyond December to improve
service. On the other hand, the FY 2023 President’s budget request of
$14.8 billion for SSA – a $1.4 billion increase over our FY 2022 enacted
level of funding – would allow us to improve customer service and offer
the service experience you deserve.
We have faced years of underfunding. We are currently operating with
approximately 4,000 fewer employees since prior to the pandemic – a 7%
drop, since we have not had the funds to hire the level of staff needed.
We are also experiencing historically high levels of employees leaving
the agency, because employees are carrying unreasonable workloads given
the staffing shortage. As we lose employees, our service further
deteriorates. You feel the effects of our staffing shortage. You are
waiting an unacceptable average of over six months for a decision on an
initial disability claim and over 30 minutes to speak to a
representative on our National 800 Number. ...
In case you haven't noticed there's an ongoing, concerted effort to lobby Congress for more operating funds for the Social Security Administration. For the first time this includes explicit, public efforts by Social Security management as well as outside groups interested in Social Security. I wish I knew how all of this was organized but I'm delighted to see it. The agency's appropriation for fiscal year 2023 is likely to be decided before Christmas, probably just before Christmas.