More On Plan To Close Field Offices
The Baltimore Sun is running an article on the plan, if it can be called that, to substitute online services for Social Security's field offices. If this happens, and I strongly doubt it will, it will destroy the Social Security Administration's ability to handle disability claims and Supplemental Security Income claims. This is being presented as if it were simply a labor-management issue, as if the only thing at stake was the jobs of union members. I'm not part of any union. I wish the field office employees well but that's not my concern here. My concern is service to the public. My strong opinion is that any attempt to implement this scheme will result in chaos.
Labels: Customer Service
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