When an attorney needs a copy of his or her client's file, the attorney can go online and ask for a copy of the entire electronic file. It's not immediately available. Usually, though, it's available within an hour or two. That system isn't working now and hasn't been working since April 4. In fact, the system seems to have completely or near completely shut down. No files are available for pickup. I am sure that Social Security knows there's a problem but there's been no notification about the problem or when it might get fixed. It would be nice if we could hear something.