The Washington Post is reporting on an 80 year old woman who has been living on the D.C. streets for 16 years complaining that she couldn't get Social Security to straighten out her benefits. It turns out she was right. Social Security did owe her money. They've just paid her $99,999 and probably owe her more. Yes, if you know much about Social Security, it's obvious that she should have done things differently but people make dumb Social Security mistakes all the time and this woman has a better excuse than most. Despite the lady's protestations to the contrary, it's obvious that she has serious psychiatric problems. The bigger issue is that Social Security field offices often fail people like this who need extra help. That would happen some even with good staffing but it becomes more frequent when staffing is as tight as it is now. The consequences of failing to adequately serve people who have special needs can be terrible.