The National Council of Social Security Management Associations (NCSSMA) has sent out an e-mail to its members about its contacts with top management at SSA asking for help in dealing with a deluge of claimants seeking information about the Medicare prescription drug benefit (Part D of Medicare) and help in signing up for it. Here is how the NCSSMA President describes the situation:
Unfortunately, the rest of the e-mail suggests that there is no relief on the way for the beleagured SSA employees, or the public.
The core of our call today was discussing the impact of the huge increase in telephone calls to the 800# and the huge increase in visitors to SSA since the beginning of the year. The 800# is seeing a 100% increase in calls on some days for comparable periods the same time last year. Many FO’s [Field Offices] are seeing walk-in traffic far beyond what they have seen in years.
Unfortunately, the rest of the e-mail suggests that there is no relief on the way for the beleagured SSA employees, or the public.
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