Major Flexiplace Problem

From the Milwaukee Journal Sentinel:

The confidential files of six Wisconsin residents who had sought Social Security disability benefits were lost for months, as were documents from seven other files, after a Social Security employee took them home to work on them.

In a bizarre twist, the mother of one applicant received an anonymous call in November from a man who had "very specific" information on her son's medical condition, records show.

The caller told her that his Social Security file, along with others, had been found in a downtown Milwaukee Dumpster, according to federal investigative reports.

All of the applicants had been waiting at least two years for a final decision on whether they qualify for disability benefits when their files were lost, delaying decisions even further.

The Social Security Administration allows employees nationwide to work on confidential files at home under a program called Flexiplace, which has come under fire in the past because of privacy concerns.

The employee who took the files home told authorities she believes some were left behind when she fled her home last summer because of domestic violence. She told authorities she had kept them in a locked two-drawer file cabinet.

Four of the files were never found and two others, including the one involving the phone call, were anonymously mailed back to the office in early December, said Carmen Moreno, a Social Security spokeswoman.

Documents from the seven other files also were sent back anonymously to the agency's Milwaukee office in separate packages in early December. Social Security employees are gathering medical and other information for the four files that were completely lost, Moreno said.

All of the people whose files or records were lost had applied for a hearing on their request for disability benefits in 2004, Moreno said. One had a hearing in early February and the others are still waiting to be scheduled. ...

Moreno said that employees nationwide are allowed by union contract to take files home. In Milwaukee, 38 employees may take the files home. The documents must be transported in a locked briefcase and stored in a locked safe or file cabinet in the employee's home. The files are to be logged in and out with a supervisor's approval.

"There are numerous opportunities for things to go wrong when employees take these files home, and the situation in Milwaukee appears to reflect that," said Marty Ford, co-chairwoman of the Consortium for Citizens with Disabilities task force on Social Security. Ford testified before a congressional committee in 2003 against the policy of allowing Social Security Administration employees to take the confidential files home.

"Even if there is total trust that the employee is not going to do anything wrong, you don't know who else is in the household. Guests? Visitors? These types of files contain incredibly personal medical information that nobody would want out in public," Ford said.