Here's an e-mail I received recently from a member of my staff, labeled "More SSA Crazy.": "Prospect [prospective client] called the DO [District Office] to set up an appt to file a SSI claim. Whoever he talked with denied him an appt to file b/c[because] he did not have a doctor."
No, that's definitely not Social Security policy and, yes, that person at the District Office wasn't trained that way. This isn't at all typical but this sort of off the wall thing does happen.
We'll get it sorted out.