From a letter to Congress from Social Security Commissioner Frank Bisignano:
… After just my first six months on the job, I am pleased to report we are delivering a dramatically better customer experience at SSA. …
In other news concerning the Commissioner, the Ranking Member of the House Social Security Subcommittee has asked the Securities and Exchange Commission to investigate Bisignano’s conduct at his former employer, Fiserv. The SEC shouldn’t need a referral from Congressmen to investigate this one but in the Trump Administration no Trump appointee need fear any sort of federal investigation.
15 comments:
Ok, we get it. Frank’s a Republican appointee of the dreaded Trump Administration and can do no right—except for the disability backlog going down; or phone wait times falling according to the same objective measures used by every administration; or radical disability “reforms” removing age as a factor in decisions not being allowed to see the light of day; or daring to require employees to help serve the public outside their immediate service areas using new technology; or streamlining an unaccountable, too-big-to-manage operational organization that consisted of 10 regional fiefdoms; or actually paying attention to and managing the work in the processing centers; or laying down the law on the chaos-makers of the peak DOGE days; or not closing field offices; or just generally always saying “protect and preserve Social Security.” Yes, aside from those minor exceptions, Frank is THE WORST!!
I’ll never understand why Americans think people like Frank are heroic geniuses for realizing they can get rich by making deceptive (even fraudulent?) but flashy sales pitches to investors and demanding obscenely high salaries to do little more than hold useless meetings and dribble business buzz words on Fox News, all while refusing to pay their staff a fair share of the profits for doing the actual work.
Okay, so obviously I am incredibly skeptical that any metric has improved in any way.
But even if it has - what specific actions is Frank saying he has taken to cause this improvement? As far as I can see, dude hasn't done anything except cause widespread chaos with the org chart!
Is that the joke of the day? Good one!👍
Being a liar is one of the requirements to work in this administration.
Ok Leland.
Thanks, Frank!
A boot licker says what?
"objective measures" -- let's see the data? leads effectively handled, calls handled relative to incoming, walk-ins turned away, quality performance data, litigation pending, csat scores. A declaration means nothing if you cant substantiate it.
Exactly. He keeps pointing to the beneficial results of his predecessor, and can’t identify even one tangible contribution of his own to those results.
The dude is being sued for providing overly cheerful earnings guidance. I think we should all roll our eyes and move on.
Are callers getting served faster, or are they being more quickly shunted to callbacks, given inaccurate information, or hung up on? Was reassigning hundreds of field office staff to the phones useful or did it create more problems than it solved? Is the decrease in pending initial determinations simply a shifting of the backlog to the recon level (this was certainly the case when O'Malley was in charge)? All Commissioners are going to toot their own horns. It's up to Congress to fact-check, and to provide adequate funding so SSA can actually improve rather than solving one problem only to worsen another.
Absolutely he is as corrupt as his boss. Maximizing his own profit as employees and shareholders get screwed!
I am calling BS on this. It has taken 9 months to process something VERY simple, and they are passing THEIR work onto me. Service has degraded soooooo far, that they're actually making peoples disabilities WORSE!
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