From the Chattanooga Times Free Press:
Eleanor Jones has always thought Social Security workers get a bad rap.
And she hopes she has changed some people's minds after serving as district manager of the area's Social Security office for the past decade.
"Sometimes people think of the government as uncaring, but we are caring," said Ms. Jones, who plans to retire at the end of December. "I tell everyone to treat everyone as if they are your grandmother and leave them with their dignity." ...
C.C. Kennedy, assistant director of the district Social Security office, said Ms. Jones' retirement feels like the end of an era.
"It's been the golden years," she said. "She is kind, compassionate and caring. She cares about the employees and public service. I have looked forward to coming in to work every day working for her."