From a press release:
The American Federation of Government Employees questions the validity of SSA management claims that progress is being made on disability claims backlogs; and that efficient management practices are improving office performances. “While resources are limited and field office staffing levels have not increased in relation to additional workloads, SSA management continues to use smoke and mirrors in measuring the amount of work completed at field offices,” noted Witold Skwierczynski, president of AFGE’s Council of Field Operations Locals for the Social Security Administration. “SSA management has been manipulating the disability claims process, making it appear that offices have become much more efficient due to management improvements, when the biggest increase has been in claims that are denied on technical grounds.”
Such manipulations include processing claims for individuals who clearly are ineligible for benefits, and padding statistics by taking unnecessary actions such as reissuing Medicare cards to every client in the office whether or not they request such cards. ...“It’s outrageous that some SSA managers are condoning the practice of using system tricks and having employees do unnecessary work to better statistical performance. These practices adversely affect service delivery at SSA and detract from the mission of the agency to assist those in need,” concluded Skwierczynski.

