I received this alarming report anonymously:
We have an office ... that began being inundated with calls yesterday, resulting from spoofers using the FO [Field Office] GI [General Information?] line in caller ID.Several of the calls received today related to the spoofing report that when the public answers the call, a recording comes on and tells them their SSN [Social Security Number] has been suspended. If they want more information, they can push 1.
When they push 1, their call is actually routed to the field office GI line. The FO staff conjectures that this in essence sets up a three-party call with the perpetrator muted and listening in. In other words, the spoofers are directing someone to our office in hopes SSA staff would ask the public identifying questions to check to see if their SSN has been suspended while they listen to the call.