From a Request for Information recently posted by Social Security:
... The Social Security Administration (SSA) is seeking a commercial off-the-shelf (COTS) software and modules in support of the agency’s existing Equal Employment Opportunity (EEO) enterprise case management solution. ...
Social Security Administration with its 65,000 employees currently processes approximately 1,000 EEO counseling, 500 formal complaints of discrimination, 550 hearings and 300 appeals per year. A Case Management Information System is required for collection of information on nationwide performance of SSA in counseling, Alternative Dispute Resolution (ADR), investigation, hearings, final agency decisions, appeals and compliance. ...