From some television station in central New York:
On March 17th, 2020, Social Security offices across the country closed their doors to the public. The federal agency cited the emergence of COVID-19 as the reason - aiming to "protect" those they serve.
While restaurants, schools, and other government agencies like the Department of Motor Vehicles have all since resumed in-person business, social security offices are still closed. They won't open again until early April, according to a spokesperson, over two years since the pandemic began.
This has caused problems for people in Central New York, left to try to reach representatives on the phone. Some have reported waiting for hours trying to get through to someone at Social Security - at times, the call will just drop without anyone answering.
Jeanne Marshall first reached out to CNY Central in November of 2021. Having moved to Nedrow at the end of the summer from Colorado - Marshall said she was in a desperate situation, missing thousands of dollars worth of checks from Social Security.
She said she had spent over 48 hours cumulatively on the phone - finally learning that there was an alleged issue with her bank routing number. Even after learning that, she said nothing was actually fixed, left without money coming in for three months in a row. ...
Checking the google reviews for the office, she's not alone.
As recently as one month ago - a user wrote "been calling for couple months and no one ever answers."
Another from 3 weeks ago said, "I can't wait till they reopen this office and these people go back to work and are held accountable for their actions of not doing their job!" ...