From Government Executive:
... Rich Couture, president of AFGE Council 215 and the union’s chief negotiator with Social Security management, said a poor “self-taught” training model employed by the agency is leaving new hires unprepared for their duties and already looking for work elsewhere. Council 215 represents Office of Hearing Operations staffers.
“We have folks leaving the agency, because the training stinks,” Couture said. “I’d use another word, but we’re in polite company, but the training is terrible. The mentoring, based on an agency focus group report we just got last week, it looked like it was written by us, saying all the same things [we’ve been saying]. There’s not enough time; there’s not enough accommodation to make sure that it actually works. So instead, our folks are telling us, and they’re telling management when they leave, ‘I feel unsupported, I feel unprepared and I feel set up to fail.’ ” ...