From the Associated Press:
After complaints about staffing cuts and long waits to get help at the Social Security Administration, its commissioner says he’s ready to make the case to Congress this week that things are getting a lot better at the embattled agency.
Frank Bisignano is expected to face pointed questions from lawmakers at a hearing on his agency’s customer service performance, its ability to pay Americans their benefits, protect their privacy, and other questions about the inner workings of the SSA.
He plans to tout shorter wait times and other customer service metrics to a House Ways and Means Committee hearing slated for Wednesday, and will slam his predecessor for requiring appointments for field office visits, according to his prepared testimony which was viewed by The Associated Press.
In a letter sent to lawmakers ahead of the hearing, Bisignano states that the SSA has cut phone wait times by 75% under his leadership, fixed frustrating website issues, and served 50% more people. …
