Are You Suggesting That There’s A Relationship Between Staffing And Productivity? That’s Crazy Talk!

      From a press release issued by Social Security’s Office of Inspector General:

From FY 2019 to FY 2023, Disability Determinations Services (DDS) productivity, measured as Production Per Work Year, decreased by 21 percent, and average processing time increased by 81 percent from 121 to 219 days. The lower productivity and increase in processing times coincided with the loss of key technical staff, including disability examiners who evaluate disability claims and make disability determinations in accordance with laws, regulations, policies, and procedures governing Social Security Administration (SSA) disability programs.

Disability Examiner Losses

 

From a report by Social Security's Office of Inspector General

Interview With The Commissioner

    From things said by Social Security Commissioner Martin O'Malley during an interview conducted by reporter Lisa Rein of the Washington Post:

... I wasn’t asked to come here because everything was going great, right? We’re in a customer service crisis; that cannot be denied. ...

There is a theme running through this stuff [I've done]: It’s small.

[W]e executed on a bunch of little short-term, quick wins. Our new general counsel has probably said yes in 60 days more than any [Office of General Counsel] leader has said in 10 years. ...

I have been unpleasantly surprised by how dire the staffing situation is. ...

[W]e’ll be rolling out an action plan for the remainder of the year that will better organize over 150 actions under 21 initiatives, all of which are intended to take a bite out of these processing times [at Disability Determination Services]. ...

Clearly we need a more modern assessment of the widely available occupations out there [used in disability determination]. And we are taking a fresh look at this project [to create a new occupational data system], and at what we forecasted we might have to spend. ... Many members of Congress expressed their concern about the amount of money that we have put into this and the amount of time that it has taken. There’s still a systems component, and that also has a price tag. I would say it’s a big policy issue. There will be some winners, some losers. ...

Some States Have It Worse Than Others

    From CNBC (go to the link for some nice graphics and lists of all the states):

Many people who have turned to Social Security for help in recent years have found long waits for service.

The pandemic made those delays worse. But the issue actually dates back to before the onset of Covid-19.

Congress has cut Social Security’s core operating budget by 17% since 2010, after adjusting for inflation, according to recent research from the Center on Budget on Policy Priorities. ...

Some states have been more affected by those budget cuts than others, the Center on Budget and Policy Priorities found.

Social Security’s staff was reduced by 15% between 2010 and 2021. Ten states lost more than 20% of their Social Security staff since 2010. They include Alaska, Indiana, Iowa, Kansas, Louisiana, Ohio, Virginia, Washington, West Virginia and Wisconsin.

Four states — Alaska, Iowa, Virginia and West Virginia — lost more than 25%. The same goes for Puerto Rico. ...

The agency’s Disability Determination Service employees, who decide whether people qualify for either disability or Supplemental Security Income (SSI) benefits, shrank by 16% between 2010 and 2021. Eight states lost more than 30% of their DDS staff, according to the Center on Budget and Policy Priorities. The states most affected are Georgia, Illinois, Kansas, Montana, South Carolina, Tennessee, Texas and West Virginia. ...

    Note how many of the worst affected states vote reliably for Republicans who are the ones responsible for the budget problems and thus for the staffing cuts.

Staffing Losses Have Varied Greatly From State To State

 

https://www.cbpp.org/research/social-security/social-security-administration-cuts-hurt-every-state

 

Trump Budget Calls For Staffing Increases At Most Agencies But A 1% Staffing Cut At Social Security

     From Government Executive:

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