At one time if a document was scanned in color and submitted to Social Security's Electronic Records Express (ERE) system the document would remain in color in ERE. When medical records arrive in my office in a fuzzy state I have been scanning them in color not because the documents were in color but to try to make them more legible once uploaded to ERE. Documents scanned in color have a higher resolution than documents scanned in black and white. Does ERE still retain documents scanned in color in their native format or does it now degrade them to black and white?
While I'm at it, has the resolution ERE is using changed? Maybe it's my eyes but it seems like ERE records have gotten more difficult to read. I'm wondering if documents I'm uploading in a normal black and white resolution are being degraded to a lower resolution.
You might ask why Social Security would intentionally degrade documents uploaded to ERE. The answer is that higher resolution documents take up more storage space. When they're transmitted they take up more bandwidth. Storage space and bandwidth are important to network managers. Document legibility isn't of so much concern to them since they don't have to read the documents.