What's going on with Electronic Records Express (ERE), Social Security's online system which allows attorneys access to their clients' files? It's been barely functional all week. It hangs up, making it difficult or impossible to do anything. The website has a "What's New" feature but it's not been updated in a month. At least, you can admit there's a problem and say you're working on it. What? Did you think no one would notice?
By the way, how's the system working for agency employees?
8 comments:
I have been trying all morning to log in to view a file, download a file, and upload evidence. I cannot get past the screen where I enter the one-time passcode sent to my mobile phone. A real bummer, since I blocked all this time off for it...
The software has been updated so that it gives preference to representative office that have a good reputation with the Agency. If an office or representative has been noted to have bad mouthed the Agency, they ar emoved to the bottom of the line for usage. The new program is called "Kharma is a beach".
This is not a new problem and I have been waiting for several weeks to see a post on this blog about it.
It seems to have been caused by the update that was done several weeks ago. At first they told us to use a work-around and then it seemed to be fixed. Now it is broken again. Perhaps U.S.Government IT work should not always go to the lowest bidder.
If we can't access the claim files, hearing will need to be postponed. ODAR will be pissed.
No idea. Do you have?
@ 4:35...you're kidding right?
you ask the right questions. I also wonder how this system works. Thank you.
i am totally blank about it, looking for a right solution.
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