After finding out that no one else at my firm was using the message function, I asked outside my firm. I couldn't find anyone else using the message function.
I'm curious. Are attorneys in other states using the message function? Is it working OK if you are? If you're not using it, is it because you tried and there were problems? Were you even aware of the message function?
If this technology isn't being used widely, there's something wrong. Either the system isn't functional or people just don't know about it.