The U.S. Social Security Administration(2) (SSA) has confirmed selection of a team led by Nortel Government Solutions(1) to deploy one of the world's largest enterprise VoIP [Voice over Internet Protocol] networks under the 10-year, US$300 million Telephone Systems Replacement Project(2) (TSRP). ...
TSRP is expected to expand and improve services for an anticipated influx of new users, including retiring 'baby boomers.' It will include a centrally managed contact center solution with carrier-class unified messaging and interactive voice response (IVR) capable of supporting 55,000 field office agents. This will provide a common, more friendly 'look and feel' for users and faster, more efficient call handling through skills-based routing that matches each caller's inquiry to the most appropriate agent. ...
Core network rollout begins immediately and is expected to be complete within 180 days. The schedule calls for replacement of existing telephone systems in 205 of the SSA's nearly 1,600 field offices in the first year and another 500 per year after that. The contract also includes network integration operation, maintenance, user support and training. ...
The Nortel Government Solutions team includes General Dynamics, Black Box Network Services, Shared Technologies, York Telecom, High Wire Networks, NetIQ, NETCOM Technologies and Pal-Tech.
Mar 19, 2008
World's Largest VOIP For SSA
From a press release issued by Nortel:
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1 comment:
I sincerely hope that any VOIP system is not "down" as often as SSA's operating system and internal web sites are. It is maddening when you don't have enough hours in the day to do your work and then have to waste time waiting for the system to come back up or respond when it is slow.
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