Jun 19, 2014

Why Service Sucks At Social Security

     An extract from the written testimony of Scott Hale, the President of the National Council of Social Security Management Associations (NCSSMA), to the Senate Select Committee on Aging:
     Here are the abbreviations used:
  • TSCs -- Teleservice Centers -- where the 800 number phone calls go
  • ODAR -- Office of Disability Adjudication and Review -- where the Administrative Law Judges work
  • PSCs -- Program Service Centers -- where benefits, other than Supplemental Security Income, are computed and authorized
  • SSA -- Social Security Administration
  • FO -- Field Office -- your local Social Security office

1 comment:

Anonymous said...

It's kind of funny to hear members of the same political body responsible for the SSA personnel cuts (Congress) whine when field offices close in their districts and their constituents rage about long waits for service at SSA.

"Cut entitlements! Cut entitlements! Hey, wait a second, why did you cut entitlements in my district? This is an outrage!" :)