From Social Security Matters, the agency's blog:
The White House announced winners of the first ever President’s Award for Customer Service, and we’re proud to share that one of our employees received this honor among four other government awardees.
Shawn Lynch, a claims representative from the Dothan, Alabama, field office, was recognized for her superior customer service. Among her many contributions, Shawn led efforts to reduce appointment wait times and increase the number of my Social Security registrations within her office. She also took the initiative to reach out to applicants before their appointments, giving them the opportunity to have their disability claims taken early. Shawn educated claimants on the Self Help PC as well. Furthermore, she showed her commitment to service by taking part in community outreach.