I have heard a number of reports this morning that Social Security's iAppeals system went down yesterday afternoon and is still down. I really wish the agency would make announcements about this sort of thing.
Update: I'm told that Social Security is aware of the problem and working on it. I'm told that they may not have even been aware of the problem until well into today. That's pretty amazing.
Update: I'm told that Social Security is aware of the problem and working on it. I'm told that they may not have even been aware of the problem until well into today. That's pretty amazing.
10 comments:
And what would you like that announcement to say? That it is down and they are working on it? Had it interferes with your work or your clients? If yes, then you have already found out about it. If no, mind your own business and carry on.
Wow, 11:50. Someone pissed in your Cheerios.
I actually filed an online appeal this AM without problems. May be fixed.
Does the cable company tell you when the site is down, Southwest app not working, your bank?
Just complaining for the sake of complaining.
@1:59
Actually, my ISP does tell me when there is a reported outage in my area. My bank notifies me usually a few weeks in advance if there is a planned outage for maintenance, and within an hour or so if there is an unexpected outage.
I don't fly Southwest so I wouldn't know about whether they notify you if their app is not working.
Your bank may notify when down for scheduled work, but I think you are lying if you say they notify you every single time the site is down.
@3:37
I'm not. Maybe my bank's website is unusually stable, but I've been with them for over a decade. Also, only scheduled maintenance in that time maybe a half dozen times or so. Also, to be clear, it's a relatively small credit union, with only 20 or so branches. That could be making a difference.
@ 3:37 PM Our cloud based case management provider will at least put a message on their line when you call in saying they are aware of an outage and working on the issue. Based on information received from NOSSCR, it does not appear that SSA was even aware they had an outage until NOSSCR contacted SSA.
Per NOSSCR:
"This problem was first brought to NOSSCR’s attention on September 3, 2019, after SSA released several updates to the iAppeals system related to SSR 19-3p on August 31, 2019.
After gathering more information and confirming the problem remained, NOSSCR contacted SSA’s Office of Electronic Services and Technology (OEST) on September 4, 2019. Although this issue had not yet been brought to OEST’s attention, working with their counterparts in Systems, they were able to identify the root cause of the issue, which appeared to be a server setting, and corrected the problem within a matter of hours."
Sounds like SSA was asleep at the wheel.
You get what you pay for.
Asleep at the wheel??? The 31st was a Saturday, the first a Sunday, the second a holiday. They were notified on the 4th of a malfunction and fixed it shortly thereafter. Attorneys on the other hand cannot be reached on Saturdays and if you are on the east coast and the claimant's attorney on the west, you cannot reach them on any other day until after 12 noon. If I need to call the national IT people (from DDS) they are available from 6:00 AM Monday through Saturday. If I do not call them I do not blame them for not knowing I had difficulty logging on to some application or other.
@ 9:31 PM. Yes, asleep at the wheel. If you are going to require that attorneys utilize the electronic system in order to get paid, you need to have measures in place to alert you when there is a problem, and not rely on others to notify you, particularly after a major update. I have friends in IT that are frequently involved in launches of new applications or overhauls to existing ones and they will have teams monitoring the applications around the clock for several days following the launch. SSA was snoozing on this one.
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