From: ^Commissioner Broadcast <Commissioner.Broadcast@ssa.gov>
Sent: Wednesday, March 17, 2021 8:48 AM
Subject: Outreach to Vulnerable Populations During the COVID-19 Pandemic
A Message to All SSA and DDS Employees
Subject: Outreach to Vulnerable Populations During the COVID-19 Pandemic
Last month I wrote to you about how we are working on initiatives to reach vulnerable populations that may normally access our services by walking into a local office. Now, I am pleased to share more information about our national public outreach campaign, developed in collaboration with leaders in the claimant advocacy community, to raise awareness of the SSI and SSDI programs.
Working in our communities, with other government agencies, and with third-party organizations is key to reaching at-risk persons, including individuals with low income, limited English proficiency, facing homelessness, or with mental illness.
Our campaign efforts include:
- Working with community-based groups that can assist with claims-taking;
- Guest presentations on our blog site and a national conference call with partner groups;
- A national advertising campaign on TV, radio, and social media, with emphasis on children with disabilities; and
- A number of new online tools and informational pages including:
- Online resources for People Helping Others access our services;
- Online Outreach Materials for Partner Groups; and
- Updated information for Faith-Based and Community Groups including a new toolkit.
I want to thank the White House Office of Faith-Based and Neighborhood Partnerships for working with us and sharing our website and products with their national network of faith and community leaders.
I also thank you for the service you provide every day and your commitment to reach those people who need us most. I will continue to update you on new outreach initiatives as we prepare to implement them.
Andrew Saul
Commissioner
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