The Social Security Administration has issued a press release touting “substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering.”
12 comments:
Anonymous
said...
The regime is really pushing that propaganda. Not dystopic at all.
Our office has been having problems with ERE since yesterday. I wish they would focus their "technology enhancements and process engineering" to produce a service delivery outcome on this.
It's easy to reduce the number of disability claims pending at the DDSs, which is likely what he is taking about, since it's what is tracked in the state agency workload data. Just require appointments to apply (true for many SSI claims), don't answer the phone when people want to schedule appointments, don't have appointments available for the people who do get through by phone, don't call people at the time you say you will when they do get appointments, and don't pass the claims you do receive (online or otherwise) from the field and WSUs to the DDSs.
I have worked at SSA since 1989. It really is a shame what a mess it is. Field office employees are not processing retirement claims or approved disability cases.
*this* seems a good description of my fear for how things will end up. Use the long pipeline to mask the harm, as those in Bisignano's world say, YBIBG
Yeah, turns out, sending people in the waiting room home and deleting the records showing they stopped by is a good way to improve your customer service numbers. Who knew? 🤷
That is a shame. Those workloads are priority one. I'm retired so can't speak to the current situation. When management said CDRs or OPs were top priority, I told them they weren't. We went a year without CDRs. Overpayments can wait. Retired and disabled people can't.
12 comments:
The regime is really pushing that propaganda. Not dystopic at all.
Our office has been having problems with ERE since yesterday. I wish they would focus their "technology enhancements and process engineering" to produce a service delivery outcome on this.
What is the old saying? Oh thats right, there are lies, damned lies and statistics.
Also: "Figures don't lie, but liars figure".
It's easy to reduce the number of disability claims pending at the DDSs, which is likely what he is taking about, since it's what is tracked in the state agency workload data. Just require appointments to apply (true for many SSI claims), don't answer the phone when people want to schedule appointments, don't have appointments available for the people who do get through by phone, don't call people at the time you say you will when they do get appointments, and don't pass the claims you do receive (online or otherwise) from the field and WSUs to the DDSs.
It’s also easy to reduce the hearings backlogs if the claims get “stuck” at the initial and/or recon levels.
I have worked at SSA since 1989. It really is a shame what a mess it is. Field office employees are not processing retirement claims or approved disability cases.
*this* seems a good description of my fear for how things will end up. Use the long pipeline to mask the harm, as those in Bisignano's world say, YBIBG
Why?
Yeah, turns out, sending people in the waiting room home and deleting the records showing they stopped by is a good way to improve your customer service numbers. Who knew? 🤷
That is a shame. Those workloads are priority one. I'm retired so can't speak to the current situation. When management said CDRs or OPs were top priority, I told them they weren't. We went a year without CDRs. Overpayments can wait. Retired and disabled people can't.
https://www.reddit.com/r/fednews/comments/1m6mt8z/how_bad_are_things_in_ssa_field_offices/
More truth here than in this press release
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