From a contracting notice posted by Social Security:
This is a Request for Information. The agency wants to deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience. These kiosks will empower customers to complete routine transactions independently, reduce lobby congestion, and offer flexible service options. The Self-Service Kiosks will supplement existing check-in systems and integrate with SSA’s network and infrastructure, with robust accessibility features. This initiative enhances, not replaces, in-person service.
My recollection is that this was tried before and made little progress.
22 comments:
So spending money on people who can actually help the public is unacceptable and unaffordable, but it’s okay to spend 10 times more to prop up the failing tech and contracting sectors
What are the chances it requires an appointment?
This administration will be known for being in a hole and they keep digging.
Is this experiment coming out of Franks millions in assets? It’s easy to spend other peoples money. It would be wise to go back to the basics like hiring well qualified human beings. There are many individuals looking for work.
Welcome to SSA. Brought to you by Carl’s Jr. F**k you, I’m eating!
SSA's bid also demands that the kiosks work like the 1991 classic, SkiFree. You can start navigating through the menus and filling in the fields - but no matter what you do, a yeti eventually pops up on the screen to deny you.
They already have kiosks for people to check in for appointments. If the idea is that people will do stuff on them that can be done on mySSA...the same people who can't figure out mySSA won't be able to figure out the kiosk.
Let me know when we are approaching the Golden Age.
The US economy lost 92,000 jobs in February and the unemployment rate rose to 4.4%
Exactly! The public doesn't go into an SSA office to use a kiosk. They have a problem and want a qualified, competent human being to help with the specific problem
Frank is one innovative son of a gun! Well done Frankie! This is why you are a roaring success wherever you venture.
You know, SSA could save time and money if they would actually ask technicians and managers in the Field Offices if things like these are good ideas prior to committing any time and resources to them.
But they won’t, and this will end up being a waste of time and money.
And prior administrations.
Perhaps the fourth time is the charm? I'd expect Yorktel to get the contract yet again, they have the last several times. Or, perhaps they can pick up some of the old RedBox DVD kiosks on the cheap? OMB must be jumping out of their skin at this point.
Yes, Frank want's his ATM machine - he must be consulting with Carolyn. Makes sense, after all that is how FISERV makes its money. He really doesn't understand the public : In prior attempts the printers would jam; customers would hit the machines; they would give up early because they were confused; internet would fail, etc, etc.
Most of the time, the security guard has to step in and help the people navigate the simple check in screen.
Unless they are planning to hire a lot more security guards that are not employees and work for an outside agency to guide people, assuming you have friendly guards who are willing to do this, it is hard to see how this will be better.
Rest assured those kiosks will have a corporate sponsor--like Merrill Lynch asking folks if they want to invest before doing any Social Security transactions...
I have a “feeling” based on fact that the kiosks will be a spectacular success.
Today’s Republican talking point applicable to all subjects.
....and administrations going back decades. The hole has never been shallow.
🤮
Hope they have a vat of hand sanitizer close by!
The sponsorship will read: SSA presented by Pfizer “where we make things hard”.
The concept of the kiosk is actually not terrible. The idea it will be more autonomous than the self help PC. The failure of the SHPC was visitor identification and using the failed MySSA authentication. The key question will be if OGC and Security will let Operations do it with simple drivers license scan and facial recognition. (Or whatever those components are called now).
I just went to my local field office yesterday. The kiosk was out of service, so the security guard was giving people numbers on sticky notes.
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