From a Washington Post article on Inspectors General:
… At the Social Security Administration, acting inspector general Michelle Anderson meets regularly with Commissioner Frank Bisignano and has given him information about her work, according to two people familiar with the meetings. Anderson has wanted to maintain a good relationship with Bisignano, the people said.
The inspector general’s office has largely avoided digging into the work of the U.S. DOGE Service at the agency, but it recently told Congress it is investigating allegations that a DOGE member has improper access to sensitive Social Security data. Before that, it had told senators last year that it would not evaluate the agency’s decision to classify thousands of living immigrants as dead.
In December, the Social Security IG released an audit of the agency’s phone metrics, which found that the wait time for someone to talk to a representative had dropped to single-digit minutes. Agency leaders celebrated the report as a vindication of their claims that they had improved customer service. Bisignano later told staffers he had thought the inspector general had wasted taxpayer dollars even looking into the statistics, according to a recording of his remarks.
However, an unpublished draft of the report reviewed by The Post showed that the inspector general had planned to report another metric — called the “total wait time” — to measure the overall time it takes for callers to be connected with an SSA employee. According to that draft report, in 2025 total wait time averaged 46 minutes to over two hours. That information was deleted from the draft after the agency reviewed it before publication, according to the document’s revision history. …
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