Jul 15, 2026

NYT On Service At SSA

      The New York Times has a new piece out about service at Social Security. There’s nothing much new in it. The sad thing is that they’ve been bamboozled into believing service is improving at the agency.

7 comments:

Anonymous said...

Service at SSA is worse. The wait times on the phone hide the people dying and waiting to get paid. The massive backlog that is unresolved. Cases at processing center are consolidated to lower the case counts without doing the work.

Anonymous said...

The admin is making great changes. They just need to reduce the bloat at the top and numbers of managers hroughout the agency, and hire more people who actually handle the work.

Anonymous said...

Name 3 great changes and I’ll name 5 terrible ones 🤣

Anonymous said...

Click to call back and wait times disappear! Utter lies.

Anonymous said...

The Times getting duped by the official narrative?!? Color me surprised

Anonymous said...

The New York Times is a joke.

Anonymous said...

The New York Times article was based on the trust but don’t verify journalism that is prevalent among the corporate media. The agency states that the average callback numbers have gone down but yet the metric performance website has shut down since last summer. The don’t worry be happy media is alive and well.