It's the week before the 4th of July and nothing much is happening in Social Security world so let me throw out a question. What does the Social Security Administration need? My feeling is that if the agency stays on its current trajectory, Social Security disability benefits and SSI will rapidly become unimplementable. They'll mostly disappear because it will have been made too difficult to apply for benefits or get claims adjudicated once filed. Even if you don't have such a dire view of the situation, if you're reading this blog, you're probably aware that the agency has major problems implementing these programs. So, what should be done? Please be specific. Don't simply say give the agency more operating funds. Say how you would like the extra money spent both short term and long term. Don't simply say to manage the agency better. Say exactly how the agency should be managed better. Which parts of the agency need the most help and what sort of help should they get? Don't simply say simplify. What should be simplified and how should it be simplified. Don't just say to improve information technology. What should be improved and how?
To give you my opinion, there are four main components of the Social Security Administration with major problems -- field offices, teleservice centers, payment centers and disability determination services, which, of course, is most of the agency. In the short run, all of these components need a lot of money for overtime. In the medium run, they need a lot of hiring. This is necessary to handle the workloads but also to improve employee job satisfaction. Huge backlogs and incredible workload pressures have made these jobs unattractive to existing employees much less new employees. There's no way to significantly improve employee job satisfaction without addressing workload issues. Continued high employee turnover will make my dire predictions come true. That has to be the major focus in the medium and long term.
