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GAO Report On Non-Attorney Withholding And SSI Fee Withholding

The Government Accountability Office has issued its long-awaited report on withholding of fees for non-attorney representatives and withholding of fees for representatives of SSI claimants. Here is an excerpt:

Nonattorney representatives who have met the eligibility requirements for fee withholding under the demonstration project have more experience representing disability claimants and are more likely to specialize in disability representation than attorneys or ineligible nonattorneys. According to our surveys, we estimate that nonattorneys eligible for fee withholding have represented on average over 240 disability claimants in a 2-year period, whereas other representatives have represented on average fewer than 90. Nearly all eligible nonattorneys specialize in disability representation, a fact that may explain why they have substantially more experience representing disability claimants. Although both eligible and ineligible nonattorneys lack advanced legal training, many had relevant work experience before becoming disability representatives, such as having worked at SSA. In terms of current employment, attorneys and eligible nonattorneys predominantly work in the private sector, but many ineligible nonattorneys work at nonprofit organizations and government agencies, which may not charge claimants fees. Results in Brief Judges rated attorneys and eligible nonattorneys about equally well overall, and more highly than ineligible nonattorneys, while claimants did not distinguish substantially among the three groups. In overall performance, judges at the 10 sites we surveyed during January and February 2007 viewed attorneys and eligible nonattorneys as comparable, although they rated attorneys more highly in a few specific areas of disability representation. Judges rated about 55 percent of overall performances by both attorneys and eligible nonattorneys as above average or among the best, and only about 6 percent as below average or poor. Many judges also told us they believe that experience in the field rather than legal training is the key to effective representation of disability claimants. However, judges did rate attorneys somewhat more highly than the eligible nonattorneys in certain facets of disability representation, such as in questioning of vocational and medical experts. By contrast, judges viewed nonattorneys who are ineligible for fee withholding as less capable than both attorneys and eligible nonattorneys, both in overall performance and in every facet of disability representation. Ratings by the limited number of claimants we interviewed, on the other hand, did not distinguish substantially among the various representatives in their overall performance. Judges and eligible nonattorneys were generally satisfied with the overall implementation of fee withholding for nonattorneys, but they expressed some concern about the experience standard for nonattorney eligibility. Almost all eligible nonattorney representatives were satisfied with SSA’s overall management of the program. Eligible nonattorneys also report that eligibility for fee withholding has benefited them by, for example, allowing them to take on more cases because they spend less time trying to collect fees from claimants. We found that judges and eligible nonattorneys considered most of the eligibility requirements for participation in the demonstration project to be reasonable. However, both groups, in addition to advocacy groups we spoke with, questioned the adequacy of the experience standard, which calls for nonattorneys to have represented at least five claimants before SSA over a 2-year period. Most of the judges we interviewed and more than half of the eligible nonattorneys considered this to be insufficient experience. Judges, and also advocacy groups we spoke with, said that the standard would not ensure that eligible nonattorneys are well qualified in disability representation. Fee withholding has succeeded in encouraging some attorneys to represent more SSI claimants, but it has also complicated payments to representatives and claimants in certain SSI cases. Attorneys reported that before fee withholding was extended to SSI, the possibility of not collecting their fees affected their decision to represent SSI claimants. Because of the availability of fee withholding, approximately one-third of attorneys with disability practices report that they are now representing more SSI claimants than in the past. Fee withholding, however, has also complicated payments to attorney and nonattorney representatives, as well as to claimants. In some cases, representatives may inappropriately receive both SSA and state payments that may total more than the SSA-authorized fee. Most states provide cash assistance to SSI claimants during the application process. At least 10 of these states pay fees to representatives of successful SSI claimants to encourage representatives to take SSI cases, and therefore increase the number of state residents receiving federal rather than state assistance benefits. Because SSA does not coordinate with these states to prevent overpayments, representatives can collect more than the authorized fee through payments from both SSA and the state—something that under the Social Security Act, representatives are not allowed to do. In addition, fee withholding in the SSI program has delayed benefit payments to claimants. In cases where claimants receive benefits from both the SSI and DI programs at the same time, SSA performs a calculation to determine the total benefits and the amount of the representative’s fee. With the extension of fee withholding to the SSI program, SSA cannot pay benefits until after it has performed this calculation. According to SSA and two disability representative associations, this change has led to delays in claimants receiving their payments, although SSA has not determined the extent of these delays. SSA is tentatively planning to make changes that would address this issue. We are recommending that the Commissioner of SSA monitor the nonattorney eligibility criteria to help ensure that only well-qualified representatives receive access to fee withholding, and if necessary adjust these criteria; assess the extent of overpayments to representatives in cases involving state fees, and if necessary take steps to prevent these overpayments; and continue to explore options to address benefit payment delays for recipients receiving both SSI and DI benefits. In its comments on a draft of this report, SSA agreed with our findings and recommendations, and noted actions it plans to take to address our recommendations.

Astrue On Social Security "Reform"

Social Security wanted to use the "first boomer goes on Social Security" story to promote using the web to do business with the Social Security Administration. However, it was also an occasion to talk about "Social Security reform". Here are some quotes from a Bloomberg article:

Social Security Administration Commissioner Michael Astrue said it is ``highly likely'' that policymakers will amend Social Security sometime between 2009 and 2011, when the next president has a "mandate'' to pursue far-reaching policy changes.

"It's just a question of timing,'' Astrue said. ...

There is more agreement among Democrats and Republicans on how to solve the issue than may be apparent from their public statements, he said.

"When you're behind closed doors, and you're not posturing for the public or for the media,'' Astrue said, "they say almost word for word the same thing.'' ...

"Nobody likes any of the options,'' he said. "Nobody wants to pay higher taxes. Nobody wants to cut benefits. So there's no easy answer one way or another, and so you can't expect anyone to say, `Oh yeah, that's terrific idea.' There is no terrific idea. The question ultimately will be: `What's the least painful idea?''

Behind closed doors Republicans were really saying they supported removing the earnings cap from FICA? Democrats were really saying they support benefit cuts?

Boomers And Social Security

From WTOP:

A Maryland woman Monday becomes the first baby boomer of 80 million baby boomers who will file for Social Security benefits over the next 22 years.

Kathleen Casey-Kirschling, a retired teacher from Cecil County, Md., was born in Philadelphia at one second past midnight on Jan. 1, 1946.

The federal government considers her the nation's first baby boomer.

She'll file her application online during a ceremony with Social Security Commissioner Michael J. Astrue.

This is inaccurate in a couple of ways. Boomers have been filing for Social Security survivor benefits since the 1940s and for disability benefits since the 1960s. Ms. Casey-Kirshling had to have been conceived before the end of World War II, so she is not really a baby boomer. Still, this does get to a fundamental truth. Baby boomers will be retiring in huge numbers over the next 20 years or so and that will have a huge impact upon the Social Security Administration and American society.

An Image From 1956

Anectodal Report On Social Security Service

From the blog of Matthew Yglesias, a writer for the Atlantic Magazine:

Tons of people seem puzzled as to why I would need a physical Social Security card. The answer is that I need it as proof of Social Security Number in order to (belatedly) convert my New York driver's license into a DC one.

Incidentally, service at the Social Security Administration office at 2100 M Street was very prompt. I'd sort of been expecting an interminable wait during which I could make a serious dent in The Conscience of a Liberal but my number got called almost as soon as I was finished filling out the brief form. The employees working at the office were polite and helpful. Bureaucracy works!

Survey On Social Security Service Delivery

Social Security's Office of Inspector General (OIG) has released an audit of the Social Security Administration's survey methodology for measuring the satisfaction rate of those who do business with the agency. This is not the report on that satisfaction rate itself, but an audit of that report. As far as I know the underlying report has not been released. The audit gives the following description of the methodology for measuring customer satisfaction:

To assess the indicator's progress in meeting this objective and goal, SSA’s Office of Quality Performance (OQP) annually conducts a series of tracking surveys to measure a customer’s satisfaction with his or her last contact with SSA. SSA conducts three surveys: the 800-Number Caller Survey, the FO Caller Survey, and the Office Visitor (OV) Survey. OQP uses a 6-point rating scale ranging from “excellent” to “very poor.” To report the final overall service satisfaction, OQP combines the three customer satisfaction surveys, weighting each survey by the customer universe it represents.

According to the audit report 82% percent of individuals who do business with SSA rated the overall service at Social Security as “excellent,” “very good,” or “good.”

Demonstation Outside Social Security Office

From the Dallas Star-Telegram:

A small band of pro-immigrant groups rallied outside the Social Security Administration's Dallas office Friday and called on the agency to keep its data out of immigration enforcement efforts.

About half a dozen demonstrators, including state Rep. Roberto Alonzo, D-Dallas, delivered letters asking the administration not to allow its "no match" letters to become part of immigration enforcement.