From the Buffalo News (emphasis added):
The Social Security Administration is making some progress in its efforts to cut the backlog of disability cases in Buffalo and other offices.
But not enough progress, according to Social Security Administration judges who came to Buffalo for a conference this week.
Many people with serious illnesses or injuries still wait two years or more to get a hearing, and the judges say that is a source of frustration.
“People deserve the right to have their cases heard within a reasonable amount of time. The current waiting time is not acceptable,” said Marilyn Zahm, an administrative law judge in the Buffalo district.
“I once received a letter from a family member of a man who waited for a long time for his case to be heard, and before it could be heard, the man died,” said Randy Frye, an administrative law judge from Charlotte, N. C. “It made me feel terrible. . . . That just shouldn’t happen.”
Frye is the president and Zahm the vice president of the Association of Administrative Law Judges, a national union of judges that held an educational conference Tuesday, Wednesday and Thursday. About 130 judges attended the event in the Hyatt Regency Buffalo.
The two officials said the system in which they work is in a “crisis.” According to the judges, the long wait for hearings is only one of several serious problems that affect a system on which millions of Americans depend.
Among the other problems, according to the judges:
• Far too many applicants — about two of every three — are turned down, sometimes for no logical reason, when they first apply. Later — only after months of waiting and having to hire attorneys — most of those people are approved for disability.
• The system has little or no flexibility. The judges are required to approve disability pay for life to a person who, in their opinion, should receive it for a year or two.
• They are pressured by Social Security Administration officials to rush cases through the system, when, in some cases, they would like to spend more time researching a case in the best interest of taxpayers and applicants.
“Right now, the only pressure we get from Washington is to push the cases through the system,” Frye said. “That seems to be the only priority.”
Mark Hinkle, a national spokesman for the Social Security Administration, disagreed. He noted that 7.5 million Americans and their dependents now received $106 billion a year in Social Security disability benefits.
“There are no pressures, goals or quotas for judges. We’re just trying to do the best job we can for the American public,” Hinkle said. “I don’t think you’ll find anyone who feels that the waiting times are acceptable.”