The Strategic Organizing Center, which I’m unfamiliar with, has issued a report on the state of service at the Social Security Administration. It’s a discouraging read. Staffing is down and it’s far from uniform. Some states and areas within states have lost far more than others. I’d give you some excerpts but it seems to be set up to block copying. Read the original.
9 comments:
I wonder if any HO people will get moved to field offices or if the staffing issues there are bad if not as dire as the FO situation? With all the retirements etc. I cannot believe reshuffling will solve much
According to Wikipedia: The Strategic Organizing Center (SOC), formerly known as the Change to Win Federation (CtWF), is a North American national trade union center originally formed in 2005 as an alternative to the AFL-CIO. The coalition is associated with strong advocacy of the organizing model. The coalition currently consists of Service Employees International Union (SEIU), the United Farm Workers (UFW), and the Communications Workers of America (CWA), the former and latter of which are affiliated with both the SOC and the AFL-CIO. Michael Zucker is currently listed as the Executive Director of the organization since 2020.
That has happened once and right now it’s nearly impossible to find people at HQ to do the things we used to do routinely. Look at the internal org chart page. Almost nothing is linked to the correct orgs or sme list.
The uneven staffing issue isn’t going to be fixed. Instead the national appointment calendar and workload distribution is coming so states hit hardest can have states with better staffing take claims etc.
A comment above refers to the SSA Organizational Chart. Is that the one posted with 13 boxes with titles but without names, and no subordinate offices. How is that helpful to anyone on the outside?
Does anybody know when the public will get something like the one that used to be there? I'd like to know who is in these positions, and what offices/sections are reporting to them.
We can’t even get support for ServiceNow - OAG is being run with a newb and Frank is off playing IRS CEO - he doesn’t care about anything and the FO staff kisses up to the Magats running the show.
The latest this week is putting Field Office claim representatives and technical experts(earming between 60k to 100k plus at a GS 11/12) that would normally take retirement /disability claims, service the public in the office and process backend work and placing them on the National 800 number all day for the foreseeable future answering general questions from the public. This is putting Field Offices across the country that are already short staffed and drowning in work feeling defeated. Not to mention the average teleservice representatives that actually were hired to answer the National 800 number earn a salary much less than that of a claims specialist. The agency is definitely heading in the wrong direction and the public really does not fully understand the changes that are happening internally which will affect how they are serviced in the future.
People on the inside don’t have the info either. We have no clue who is running anything. The lack of communication is something to behold.
I wish the review had reported changes to DDS staff. Several state DDSs have critical staff shortages. They survive dependent on SSA staff resources for initial claims and reconsiderations. Any true improvement in disability processing times will require consideration of DDS staff data.
I’m curious about this. Does the office take turns with who gets assigned this duty? Or has like an individual been fully reassigned to to that every day. How is this being done?
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