New Hearing Office In Phoenix

From KTAR:

Last year, Phoenix was selected for [a new hearing] office, which joined existing offices in Phoenix and Tucson.

Slowly but surely, it seems to be working. Since the new office began hearing cases in June, the reported wait time for a decision in the greater Phoenix area had dropped from 477 days to 405 days by late October, according to office director Michele Ridge....

The office expects to eventually hear an average of 350 to 400 cases a month.

Government Shutdown Looming?

The speaker, Grover Norquist, is one of the most important gurus of the Republican Party, perhaps the most important. Notice the passive aggressive nature of his message which is, essentially, "Republicans won't shut down government. Democrats will shut it down if they don't do what the voters -- speaking through Republicans -- demand."

Abandon Your Omnibus Fantasies

From the National Journal:

Senate Minority Leader Mitch McConnell, R-Ky., has effectively killed any hopes of passing an omnibus appropriations bill in the lame duck, announcing Thursday that he is opposed to such a measure. Congress will be forced to keep the government operating through a continuing resolution. ...

Senate Appropriations Committee Chairman Daniel Inouye, D-Hawaii, said Wednesday that he expected a decision Thursday on whether Democrats would try to pass a complete omnibus for the rest of the fiscal year, or what is likely to be a shorter-term continuing resolution that freezes federal funding at fiscal 2010 levels. But McConnell's announcement signals a lack of GOP support for that course in the Senate, meaning Democrats will likely have to settle on a continuing resolution. Language for such a bill is being drafted by House and Senate appropriators, aides have said.

A lengthy continuing resolution is bad for Social Security because the agency faces rising workloads. I am very afraid that we are looking at continuing resolutions for the rest of this fiscal year and maybe the next as well.

GAO Study On Effects Of Raising Retirement Age On Disability Claims

The Government Accountability Office (GAO) has issued a report with the title, Raising the Retirement Ages Would Have Implications for Older Workers and SSA Disability Rolls. Below are some excerpts from the report's somewhat preliminary findings and one chart, just in case any reader thinks the report is dealing with a minor problem that can be safely ignored (click on chart to view it full size):

• While general improvements in longevity, health, and workplace conditions over recent decades suggest that most workers would be capable of working to a later retirement age, many older workers would face health or physical challenges that could prevent them from working longer.
• [A]bout one-quarter of age 60-61 workers—those just prior to early retirement eligibility and most likely to be impacted by a change in retirement age—from 1998 to 2008 reported a work-limiting health condition, and about two-thirds of those who work report having a job that is physically demanding.
• Raising the EEA [Earliest Eligibility Age] or FRA [Full Retirement Age] could increase the number of applications to and beneficiaries of DI [Disability Insurance] and other assistance programs, as well as change retirement benefits.
• A few researchers have begun to study the effects of the prior increase in the FRA, and two studies conclude that the increase has led to more DI applications.
• Experts we interviewed indicated that modifications to the DI program and policy changes that provide alternative income support for low-income workers or employment support could help older workers who are unable to work, do not qualify for DI benefits, and are unable to receive enough support from existing programs.... Some proposals to support older workers include modifying the DI program, such as by allowing determinations of “partial disability” similar to how the Veterans Administration determines disability.
• Raising the EEA would likely have larger effects than a comparable rise in the FRA on retirement decisions, DI applications and awards, and on vulnerable older workers because it would remove the age-62 early retirement option, as opposed to lowering benefits for all early retirees.
  

A Microsoft Plot?

We are having problems at my firm in filing appeals online. We are told that our "Session has expired." This problem started on Tuesday. This problem is not affecting everyone. It seems to be a problem only for those who use Firefox as their web browser. Those who use Internet Explorer seem to be okay. This comes on top of suggestions that part of the recent problems that we and others have experienced in using Social Security's online access to client files has been related to using Firefox instead of Internet Explorer.

Yes, the workaround is obvious. No, I don't literally think there is a Microsoft plot. I think it is likely that some contractor at Social Security has made the bone-headed mistake of thinking that everyone uses Internet Explorer. For a government agency to insist that the public use only one web browser in dealing with the agency would be inappropriate.

Hearing Office Average Processing Time Report

From the newsletter of the National Organization of Social Security Claimants Representatives (NOSSCR). Click on each thumbnail twice to view full size.

Landover Office Receives Award

From The Gazette of Gaithersburg, MD:

The Social Security Administration's Landover office received The Arc [Association for Retarded Citizens] of Prince George's County's "Award of Excellence for Governmental Affairs" Oct. 21 at the University of Maryland Golf Club.

AT& T Wins Contract

From a press release:

AT&T Government Solutions announced it has won a fair opportunity award to deploy the Citizens Access Routing Enterprise (CARE) through 2020 contact call center solution for the Social Security Administration (SSA). ... . The award will permit SSA to issue individual task orders to AT&T worth up to $286 million for an Internet Protocol (IP) – based interactive voice response automation and contact call center solution through SSA’s national toll-free number. ...

AT&T’s deployment of the CARE through 2020 contact call center solution will allow SSA the flexibility to meet increased demands and add new communication technologies and services, such as Web Callback, "Click to Talk", Web Collaboration, and Web Chat. In addition, CARE through 2020 will allow SSA to implement an enhanced reporting system that incorporates data from multiple sources and real-time network indicators, helping the agency identify and improve citizen interaction.