From Joe Davidson's column in the Washington Post:
In advance of feared Republican budget cuts, Social Security advocates gathered on Capitol Hill to ward off more hits to a basic federal program that serves nearly all American families. ...
[S]ervice reductions have been a reality for years, with Congress providing less money than President Obama requested. ...
From fiscal year 2011 through 2013, the Social Security Administration received $2.7 billion less than Obama requested, followed by a small increase in 2014, according to a Senate Special Committee on Aging report.
“The three previous years of low funding, combined with a wave of retirements and a hiring freeze that has been in place since 2010, led to a reduction in staffing throughout SSA’s operations,” the report said.
Staffing reductions mean service reductions. The notion of doing more with less only goes so far and that is not far enough to maintain service without cuts.
Citing data from the National Council of Social Security Management Associations, the committee said field-office staffing dropped 14 percent from 2011 to 2014. ...
Good luck to Social Security clients requesting a hearing after being denied benefits. They’ll need a great deal of patience. There are about 1 million cases in the hearing backlog. SSA estimates it will take an average, not a maximum, of 435 calendar days for those clients to get a decision.
“Shameful” is the word acting SSA commissioner, Carolyn Colvin, had for the backlog.
Colvin, whom Obama has nominated to be the full time commissioner, said, “I’ve had to make some very, very difficult decisions.”
Reduced funding prevented the agency from hiring administrative law judges who conduct the hearings. That led, Colvin said, to “a situation I find not acceptable.”
The agency lost 12,000 employees it could not replace. How do you manage a field office now staffed with two or three employees instead of the eight to 12 who once worked there, she asked. Her answer: “It’s almost impossible.”
She assured the advocates that “there is no grand plan to close down field offices” and she has “absolutely no intention” of using technology to replace workers — particular concerns of Mikulski and the American Federation of Government Employees (AFGE), whose members staff them. ...