This Would Be A Lot Less Difficult To Address Than COBOL Problems

     From the written testimony of Rick Warsinskey, President, National Council of Social Security Management Associations(NCSSMA) an organization of Social Security managers, mostly at field offices, before the House Social Security Subcommittee yesterday:

... Every day, SSA [Social Security Administration] employees wait and watch as their computers crawl from one system’s window to another. Users watch the spinning wheel move as programs and screens attempt to load, losing valuable time that could be used to assist other customers or address workload backlogs. Around noon Eastern Time every day our system reaches peak capacity and the slowness becomes most apparent, as almost all the offices in the country are open to the public and taking claims, talking to the public on the telephone, or handling some aspect of a claimant’s record. We can demonstrate the degradation of SSA computer speed in real numbers. We surveyed our offices and found that data speed tests showed these median Megabits per Second (Mbps) speeds: 

Download: 2.87 Mbps 
Upload: .25 Mbps 

A year ago when we surveyed the same measurements, the median speeds were: Download: 

3.45 Mbps 
Upload: 2.0 Mbps 

This degradation in data speeds supports the nearly universal feedback we are receiving that our system is slowing down significantly. It is important to note the data speeds you can typically expect to receive from cable internet service providers are now over 50 Mbps for download and 10 Mbps for upload speed. ...

Our computers often freeze or applications become inaccessible and require a reboot. It can take 10 minutes to restart a computer and get back online. We are often unable to run live video training or engage in video communications with the public due to lack of bandwidth. Once we open more than five programs on our computers, they often freeze, requiring us to reboot the system. Internet access and our e-mail communications are also excruciatingly slow.

Our online time and attendance system (WebTA), which is the system used to pay employees, periodically freezes and is often down on the day we certify payroll for employees. Additional time is spent on the telephone waiting to talk to our internal help desk to resolve computer issues that we are experiencing. The need to call the help desk will only increase as SSA expands telework and calls to resolve access issues increase.

Disability Benefit Termination Attracts Media Attention

Proposed Rules On Appointed Representatives

     The Social Security Administration is clearing out its regulatory cupboard as we approach the end of the Obama administration and the end of Carolyn Colvin's tenure as Acting Commissioner of Social Security. The agency has sent to the Office of Management and Budget (OMB) a proposal titled Revisions to Rules of Conduct and Standards of Responsibility for Appointed Representatives. The following blurb is all that it is publicly known at the moment.

This regulatory change adds several affirmative duties and prohibited actions for representatives. We will clarify some of our rules regarding processing representative sanction actions at the hearing and Appeals Council levels and change the timeframe for suspended representatives to request reinstatement when the Appeals Council denies an initial request for reinstatement from 1 to 3 years.

     OMB is part of the White House. If OMB approves the proposed rules, which is not automatic, the proposal get published in the Federal Register. The public can then comment on the proposal. The agency must consider the comments. The consideration given is usually nothing more than giving some meaningless reason why the comment will be ignored. This process generally takes at least a year.

Draft Appropriations Bill Calls For Decrease In Social Security Operating Funds

     The House Appropriations Committee has released a draft appropriations bill for fiscal year 2017, which begins on October 1, 2016, covering Social Security's administrative budget. Here's the summary:

The bill provides $11.9 billion to administer SSA activities – a decrease of $250 million from the fiscal year 2016 enacted level – to ensure those served by the program receive efficient and timely assistance and services. One‑time costs for building renovations provided in fiscal year 2016 make up a majority of the decrease.

     I'm all in favor of reducing the appropriation for the building renovation. The appropriation for the current year included an exorbitant amount of money for the renovation of one office building at Social Security's central offices. This had not been requested by the agency or the President. It was added to get the support of Senator Barbara Mikulski of Maryland, where the money would be spent. However, the agency as a whole is in dire straits and needs a significant increase in operating funds.

Does This Address Real Problems?

     From a Notice of Proposed Rule-Making (NPRM)published in the Federal Register today by the Social Security Administration:

404.935 (a) ... Each party must make every effort to ensure that the administrative law judge receives all of the evidence and must inform us about or submit any written evidence, as required in Sec. 404.1512, no later than 5 business days before the date of the scheduled hearing. If you do not comply with this requirement, the administrative law judge may decline to consider or obtain the evidence unless the circumstances described in paragraph (b) of this section apply.

(b) If you have evidence required under Sec. 404.1512 but you have missed the deadline described in paragraph (a) of this section, the administrative law judge will accept the evidence if he or she has not yet issued a decision and you show that you did not inform us about or submit the evidence before the deadline because:

(1) Our action misled you;

(2) You had a physical, mental, educational, or linguistic limitation(s) that prevented you from informing us about or submitting the evidence earlier; or

(3) Some other unusual, unexpected, or unavoidable circumstance beyond your control prevented you from informing us about or submitting the evidence earlier. For example, the administrative law judge will accept the evidence if you show that:

(i) You were seriously ill, and your illness prevented you from contacting us in person, in writing, or through a friend, relative, or other person;

(ii) There was a death or serious illness in your immediate family;

(iii) Important records were destroyed or damaged by fire or other accidental cause; or

(iv) You actively and diligently sought evidence from a source and, through no fault of your own, the evidence was not received or was received less than 5 business days prior to the hearing. ...

404.938 Notice of a hearing before an administrative law judge.

(a) Issuing the notice. After we set the time and place of the hearing, we will mail notice of the hearing to you at your last known address, or give the notice to you by personal service, unless you have indicated in writing that you do not wish to receive this notice. We will mail or serve the notice at least 60 days before the date of the hearing...

404.949 Presenting written statements and oral arguments.

You or a person you designate to act as your representative may appear before the administrative law judge to state your case, present a written summary of your case, or enter written statements about the facts and law material to your case in the record. You must provide a copy of your written statements for each party no later than 5 business days before the date set for the hearing.

     This seems to me to be an attempt to blame the attorneys who represent Social Security claimants for the horrible hearing backlog. We're not to blame. It's the fault of the Congress which has failed to give the agency adequate operating funds. This sort of thing gives aid and comfort to those who would blame the victims of the backlog. Even taken at face value this proposal could address no more than the tiniest sliver of the backlog.
     I have often found that Social Security employees who have never been involved in obtaining evidence from claimants' medical sources haven't the slightest idea how difficult and time consuming this can be, nor how long it can take. Doctors and hospitals aren't standing around eager to hop on my request for medical records. They often sit on requests for weeks or months and ignore telephone calls urging them to act. They often invent bizarre excuses for failing to act, such as "This is a photocopied signature and we can't accept that" when the printed medical release was obviously signed in blue ballpoint ink. One of the biggest dodges is to demand that the patient sign the medical provider's own medical release. These medical providers refuse to accept medical releases designed to meet all legal standards. Only their medical release is good enough even though some of the provider medical releases fail to meet legal standards. Can you imagine how difficult this can be when an attorney is dealing with hundreds of medical practices and a dozens of hospitals? And I haven't even mentioned claimants who fail to communicate with their attorneys. Due to homelessness, poverty and mental illness many claimants lead highly disordered lives. It's hard to get them on the phone and when you do, it's hard to get information out of them. Every attorney who represents claimants will tell you tales of claimants who denied new medical sources in a phone call a month or two before a hearing but who then show up on the day of the hearing and tell the attorney about hospitalizations and new physicians that date back well before that phone conversation. Worse, some claimants simply disappear for months and then show up on the day of the hearing. I make diligent efforts to obtain medical evidence on my clients. I generally contact my clients, to the extent I can, two months prior to a hearing to update their medical records but sometimes the medical evidence still hasn't arrived by the date of the hearing. And, no, I'm not just starting to obtain medical evidence two months prior to the date of the hearing. That starts soon after the request for hearing. I'm talking about updates here. Administrative Law Judges want up to date medical records and so do I but it's a moving target. New medical records keep getting created.

Social Security Subcommittee Schedules Hearing

      From a press release:

Today, House Ways and Means Social Security Subcommittee Chairman Sam Johnson (R-TX) announced that the Subcommittee will hold a hearing entitled “Modernizing Social Security’s Information Technology Infrastructure” on Thursday, July 14, at 10:00 ...

Upon announcing the hearing, Chairman Johnson said:

... “What makes no sense is that, despite the importance of this information, Social Security relies on technology so outdated it is not even taught in computer science classes.

“For years, I’ve sounded the alarm on the dangers of Social Security’s outdated and aging IT. I look forward to hearing Social Security’s plan to update its IT for the 21^st century – a plan we have been asking to see for far too long. ...

     Republican lawmakers like to talk about Social Security's technology problems. It's a good way of deflecting attention away from Social Security's staffing problems which are 100% the result of inadequate funding. Also, Republican lawmakers want to make very sure that if Social Security gets any additional funding that most of it goes to contractors instead of hiring additional staff. The technology problems are certainly real but so are the staffing problems. Throwing money at the technology problems will help but it won't be quick and it won't be easy. Throwing money at the staffing problems will definitely work and work fairly quickly and easily.
     By the way, there are two reasons why Social Security can't come up with a long term IT plan. First, technology is changing so fast that any long term plan will be outmoded long before it can be implemented. Second, the agency has a hard time with even medium range IT planning because it has no idea what funding level to expect in coming years.

Read Charles Binder's Employment Contract With Binder And Binder

     For those interested in learning what's going on in the Binder and Binder bankruptcy, take a look at this objection filed by Charles Binder. It's hard to follow but attached to it are copies of contracts that Charles Binder had with Binder & Binder – The National Social Security Disability Advocates (NY), LLC which may be of more interest. By the way, the link I'm giving will only be good until July 15 so download it while you can!

Why Wouldn't Democratic Platform Endorse Expanding Social Security?

     From the Washington Post:

The Democratic National Committee added a call for a $15 minimum wage to its 2016 platform, a victory for progressives produced by a deal between supporters of Hillary Clinton and Bernie Sanders. Just an hour later, however, Clinton-loyal members of the platform committee defeated two amendments that would have committed the party to expanding Social Security — a moment marked by cries of "Shame!" and "Are you Democrats?" from Sanders supporters sitting in the observation area of the Hilton hotel where the party was meeting.