From the Cleveland Plain Dealer:
Q: Last month I received a letter from Social Security telling me how to access the online account I had just established. The letter also told me to dial an 800 number or visit a Social Security office if I had not opened such an account. Two days later I received a second letter about my change of address request.
I had done neither of these, so I went to the Akron Social Security office. The people there were friendly and professional. They deleted the online account and disallowed the change to a San Diego address. They also told me that my direct-deposit bank information had not been compromised.
I asked whether it would be a good idea to open a legitimate online account and they helped me do so.
Two things they were vague about: How did the scammer get my information and what could he or she accomplish with the bogus account. They also were unsure as to whether Social Security Administration would pursue this matter further.
The 800 number in the letter is answered by a robot receptionist and it could not respond to my statement, "I did not open an online account." This motivated me to drive to Akron.
D.S., Hudson
A: It's a good thing -- a really good thing -- you didn't ignore that letter. I talked to the Social Security Administration about your problem. They said that, fortunately, near disasters like what you encountered don't happen often.
"Our anti-fraud activities identify attempts and make the type of activity you are asking about very rare," said Doug Nguyen, regional spokesman for the Social Security Administration. "The agency employs a multi-faceted approach towards fraud prevention and regularly performs data analytics against (legitimate) transactions to identify anomalous activity and take action." ...