From Emergency Message EM-20006:
Beginning February 29, 2020, SSA will be offering enhanced registration/identity-proofing methods to a limited number of specially selected potential customers. Emails will be sent to this limited group of ‘customers,’ inviting them to go online and create a my Social Security account.I don't understand. A limited number of people would have the opportunity to go to the trouble of uploading personal information. What's in it for them? Why would they do it?
We plan to release methodically this enhanced functionality. The first phase will include Social Security employees, friends, and family. The enhanced registration process through electronic access (eAccess) will introduce the verification of state issued identification documents (driver’s licenses, learner’s permits, state identification cards) and verification of digital addresses (email address and cell phone numbers). All accounts created through the link provided in the invitation email will be Extra Security accounts; therefore, financial verification may also be required online.
Beginning February 29, my Social Security will allow this limited group of customers to: · Take a photo of:
· Manually type the ID information (name, date of birth, ID#, issue state) plus financial evidence (Credit card number, W-2/Self-Employment information, direct deposit amount), or
· the front of the state issued Identity Document (ID – driver’s license, learner’s permit, or state identification card)
· the back of the state issued ID
· his or her face (selfie), or
· Answer Out-of-Wallet quiz questions plus financial evidence. In the first phase of this rollout, any customers receiving an error message during registration will be directed to send an email to the following address: mysocialsecurity.registration.support@ssa.gov
If any representatives from the FOs or on the N8NN receive any inquiries about the new registration process, send an internal email to: ^mySocialSecurity Registration Support
NOTE: Assist current my Social Security account holders and customers who register via the original registration path with the current policies in place.
Direct all program-related and technical questions to your Regional Office (RO) support staff or Program Service Center (PSC) Operations Analysis (OA) staff. RO support staff or PSC OA staff may refer questions, concerns or problems to their Central Office contacts.
POMS will be updated later due to several system releases in the upcoming months. POMS will be published with all-inclusive information from each of the releases planned. We will continue issuing EMs to assure everyone has the necessary information before these publications.